Project Coordinator II
A graduate-level Project Coordinator at Astreya in Singapore who coordinates cross-functional network operations and deployment work day to day — liaising with clients, data center facility providers, smart hands, and hardware vendors, while tracking tickets to SLA, maintaining project plans, and joining an on-call roster.
- Compensation
- Not disclosed
- Location
- Singapore, Singapore
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Project management
- Posted
Skills
Must have
- Bachelor/Diploma preferably in IT or Engineering with 1-3 years related experience or equivalent
- Flexibility for both office and remote work, occasionally adjusting hours for regional colleagues
- Familiarity with Microsoft Excel and Google Suite
- Excellent verbal and written communication skills
- Positive attitude and dependable
- Excellent customer service skills
- Ability to work within a team and independently
- Ability to multitask and prioritize in a fast-paced environment
- Good judgment, problem-solving and decision-making skills
- Ability to maintain confidentiality and professional decorum
Nice to have
- Knowhow of operations inside Data Centers/POPs
- Experience handling logistics/shipments
Full description
Job Description:
This is the gateway for a graduate engineer to be exposed to a world-class Network Operations and Deployment career.
The Project Coordinator II will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.
**Scope:
- Follows established procedures on routine work
- Requires detailed instructions
**Your Roles and Responsibilities:
- Provides weekly operational updates including action items.
- Communicate effectively, maintain and establish a good rapport team and client.
- Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
- Assists with identifying operational/project issues and/or escalating the issue to the team lead.
- Attending and participating in client meetings as required.
- Documents and follows up on important actions and decisions from meetings.
- Collaborates with various regional teams for ticket resolution.
- Work closely with the Facility providers and Smart Hands to drive the issues.
- Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
- Assists with daily monitoring of the ticketing system and resolving them under defined SLA
- Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews
- Assists with identifying trends or recurring problems and escalates to team lead for resolution.
- Assists with identifying and collaborating on new process improvement opportunities.
- Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
- Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
- Required to work on oncall roster and preparing/participating in daily handovers.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
**Required Qualifications/Skills:
- Bachelor/Diploma preferably in Information Technology or Engineering and 1 to 3 years’ related experience and/or training; or equivalent combination of education and experience.