Project Director

The Project Director to drive successful IT project delivery, operational efficiency, financial performance, customer satisfaction and business growth through effective leadership, governance and resource management.

Key Roles and Responsibilities

• Project Delivery Leadership and Oversight

• Provide overall leadership and direction for assigned projects and programs, ensuring Project Managers and delivery teams achieve agreed project objectives, timelines, budgets, and quality standards.

• Establish clear delivery targets, governance expectations, performance indicators, and accountability structures for Project Managers.

• Monitor overall project performance across scope, schedule, budget, quality, resource utilization, dependencies, and customer commitments.

• Hold Project Managers accountable for delivery outcomes, effective team management, timely reporting, and proactive risk mitigation.

• Review project plans, delivery milestones, resource forecasts, and recovery strategies to ensure alignment with contractual commitments and business objectives.

• Identify delivery gaps and intervene when senior leadership decisions, cross-functional coordination, or executive escalation are required.

• Ensure effective project closure, customer acceptance, operational handover, and lessons learned.

• Project Manager and Business Analyst Team Leadership

• Lead, manage, and develop both the Project Manager and Business Analyst teams, establishing clear responsibilities, performance expectations, and professional development objectives.

• Provide leadership, coaching, and mentoring to Project Managers in project planning, execution, governance, customer engagement, financial control, and risk management.

• Guide Business Analysts in requirements elicitation, business process analysis, functional specification development, requirements traceability, stakeholder workshops, and solution validation.

• Ensure effective collaboration between Business Analysts, Project Managers, solution architects, technical teams, and customers throughout the project lifecycle.

• Establish consistent standards for project management and business analysis deliverables, methodologies, documentation, and quality assurance.

• Conduct regular performance reviews and capability assessments to identify skills gaps, training needs, and opportunities for improvement.

• Ensure Business Analysts are effectively deployed across projects according to business priorities, project complexity, and required domain expertise.

• Strengthen the integration between business requirements, solution design, project scope, and delivery execution to minimize misunderstandings, scope creep, rework, and delivery risks.

• Build a high-performing delivery organization that promotes accountability, collaboration, knowledge sharing, and continuous improvement.

• Resource Mobilization and Cross-Project Cost Optimization

• Oversee resource planning and mobilization across multiple concurrent projects, ensuring the right mix of Project Managers, Business Analysts, technical specialists, and delivery resources is available to meet project commitments.

• Work with Project Managers, functional leaders, and management to forecast resource demand, assess capacity, and prioritize allocation according to project urgency, strategic importance, and contractual obligations.

• Optimize resource utilization across projects by identifying opportunities for resource sharing, cross-project deployment, workload balancing, and redeployment between project phases.

• Establish visibility of resource availability, utilization, skill sets, project assignments, and upcoming demand to support proactive workforce planning.

• Drive cost optimization through effective resource allocation, appropriate seniority and skill mix, reduction of idle capacity, and minimization of unnecessary external resource engagement.

• Evaluate the cost, timeline, quality, and delivery risks associated with alternative resourcing strategies before recommending changes.

• Balance resource efficiency with delivery quality, customer expectations, team sustainability, and contractual commitments.

• Work with Finance, HR, Procurement, and relevant delivery leaders to manage resource costs, subcontractor utilization, recruitment requirements, and external partner capacity.

• Identify resource conflicts, capability gaps, and critical dependencies across projects, escalating significant constraints and recommending appropriate solutions to management.

• Monitor key indicators such as resource utilization, project staffing costs, capacity gaps, and delivery productivity to identify further optimization opportunities.

• C-Level Customer Engagement and Executive Stakeholder Management

• Build and maintain strong relationships with customer executives, including CIOs, CTOs, CDOs, business heads, and steering committee members.

• Act as the senior delivery escalation point for strategic customers, particularly for critical milestones, major delivery risks, customer concerns, and recovery initiatives.

• Lead executive-level project reviews and steering committee meetings to communicate delivery progress, risks, decisions required, and expected business outcomes.

• Ensure customer expectations remain aligned with project scope, delivery plans, resource commitments, and contractual obligations.

• Work with Project Managers and relevant stakeholders to resolve significant issues and maintain customer confidence.

• Translate complex project delivery and technical matters into clear business implications, options, and recommendations for executive decision-making.

• Management Group Reporting and Delivery Governance

• Provide regular and structured updates to the management group on the overall status of assigned projects and programs.

• Consolidate reports from Project Managers into an executive-level view of project health, milestone progress, budget performance, resource utilization, customer satisfaction, and delivery risks.

• Report on resource capacity, utilization, cross-project allocation, staffing costs, and cost optimization initiatives.

• Highlight projects requiring management attention, including potential delays, budget overruns, resource constraints, scope changes, quality concerns, and contractual exposure.

• Present clear risk assessments, recovery plans, resource recommendations, and management decisions required.

• Establish consistent reporting standards, project health indicators, dashboards, and escalation procedures.

• Ensure significant risks and delivery issues are escalated promptly, with clear accountability for mitigation actions and resolution.

• Risk, Issue and Change Management

• Establish effective risk management practices across the project portfolio, ensuring risks are identified, assessed, monitored, and mitigated by the appropriate Project Managers and functional leads.

• Review project risk registers, critical dependencies, unresolved issues, assumptions, and mitigation plans during regular delivery reviews.

• Identify cross-project risks involving resource constraints, technical dependencies, customer decisions, third-party vendors, security requirements, and contractual commitments.

• Ensure significant risks have clearly assigned owners, mitigation strategies, target resolution dates, and escalation paths.

• Lead the resolution of high-impact issues that exceed the authority of individual Project Managers.

• Oversee recovery plans for projects that are behind schedule, over budget, or at risk of failing to meet customer expectations.

• Ensure scope changes and change requests undergo appropriate impact assessments and approval processes, including implications for resources, costs, timelines, and contractual commitments.

• Presales Support and Implementation Proposal Development

• Work closely with the Presales, Sales, Solution Architecture, and Business Development teams to support customer opportunities, RFI/RFP responses, tenders, and implementation proposal development.

• Collaborate with relevant Project Managers and Business Analysts who have suitable presales capabilities to develop implementation approaches, project delivery strategies, work plans, timelines, resource estimates, and implementation assumptions.

• Contribute to the preparation and review of implementation proposal documents, covering project scope, delivery methodology, governance structure, implementation phases, milestones, deliverables, resource requirements, dependencies, risks, and acceptance criteria.

• Provide realistic implementation estimates, resource models, delivery timelines, project costing inputs, and risk assessments to ensure proposals are practical and commercially viable.

• Review proposed delivery commitments to ensure alignment with the company's delivery capacity, technical capabilities, implementation experience, and contractual risk appetite.

• Support the preparation of implementation proposal presentations, executive briefings, tender presentations, and customer clarification sessions.

• Participate in customer presentations alongside Presales and relevant Project Managers, providing assurance on implementation feasibility, delivery methodology, project governance, resource mobilization, and risk management.

• Leverage delivery experience, lessons learned, and reusable implementation frameworks to strengthen proposal quality, estimation accuracy, and competitive positioning.

• Ensure a structured handover from Presales to the delivery organization after project award, including validation of scope, assumptions, estimates, risks, commitments, and resource plans.

• Provide feedback to Presales and Sales teams on delivery risks, estimation accuracy, resource availability, and lessons learned from previous projects.

• Financial, Commercial and Contractual Oversight

• Oversee project financial performance, ensuring Project Managers manage their respective budgets, delivery costs, and financial forecasts effectively.

• Monitor project costs, resource utilization, staffing expenses, delivery margins, and potential commercial exposure across the project portfolio.

• Work with Finance, Sales, Commercial, and Project Managers to manage contractual milestones, billing requirements, customer acceptance, and change requests.

• Assess the financial and delivery implications of scope changes, delays, rework, resource overruns, and third-party dependencies.

• Ensure proposed implementation plans and resourcing models support commercial viability without compromising delivery quality or customer commitments.

• Identify opportunities to improve project profitability through better estimation, resource utilization, delivery planning, and cost control.

• Cross-Functional Collaboration and Delivery Excellence

• Coordinate with Sales, Presales, Solution Architecture, Infrastructure, Cybersecurity, Operations, Finance, HR, and Procurement to ensure alignment between business commitments and delivery capacity.

• Ensure smooth transition from presales to implementation, with clear ownership of scope, estimates, assumptions, dependencies, and customer commitments.

• Drive consistent application of project management and business analysis methodologies across the organization.

• Promote continuous improvement through delivery reviews, lessons learned, root-cause analysis, resource optimization, and standardization of project and proposal deliverables.

• Ensure project teams operate effectively across locations, functions, customers, and external implementation partners.

Additional Qualifications and Experience:

• Typically 15 years or more of relevant experience in IT project management, program delivery, business analysis leadership, or technology implementation.

• Demonstrated experience leading Project Managers and Business Analysts across multiple concurrent IT projects or programs.

• Proven ability to drive delivery outcomes through team leadership, governance, delegation, and performance management.

• Experience in resource planning, capacity management, cross-project resource mobilization, utilization optimization, and delivery cost management.

• Demonstrated experience contributing to implementation proposals, RFI/RFP responses, project estimates, delivery plans, and customer presentations.

• Strong understanding of business analysis practices, including requirements management, business process analysis, functional specifications, and stakeholder engagement.

• Experience engaging CIOs, CTOs, CDOs, and other senior customer stakeholders on delivery performance, implementation planning, and project risks.

• Strong understanding of enterprise software implementation, systems integration, application development, and relevant cloud or on-premises technology environments.

• Excellent communication, presentation, negotiation, stakeholder management, and problem-solving skills.

• PMP, PgMP, PRINCE2 Practitioner, or relevant Agile certification is preferred. Business analysis certifications are an advantage.

Key Success Measures:

• Success is measured by effective project delivery, strong team leadership, optimized resources, financial performance, customer satisfaction, risk management and contribution to sustainable business growth.