Project Manager (SAP Commerce Cloud/Hybris)
- Compensation
- SGD 6K–SGD 10K / mo
- Location
- Singapore
- Work setup
- Not specified
- Seniority
- Lead
- Employment
- Contract
- Experience
- 3+ years
- Category
- Project management
- Posted
Skills
Must have
- More than 8 years of experience in IT delivery, application support, or IT service operations, including at least 3 years of hands-on experience with SAP Commerce Cloud (Hybris) — as a technical lead,
- Solid understanding of the Hybris platform: data model (catalogs, products, prices, stock, orders, warehouses, multi-site/base store), Backoffice, Impex, FlexibleSearch, and the promotion and coupon e
- In-depth knowledge of eCommerce business flows or complex sales management systems
- Proven experience working with large-scale legacy systems and multi-system integration such as ERP
- Proficiency with Jira (ticket management, workflows, SLA tracking, reporting) and Confluence (knowledge base, documentation)
Nice to have
- SAP Commerce Cloud certification
- Experience with Adobe Experience Manager (AEM), particularly its integration with Hybris
- Experience with SAP ERP integration patterns (order, stock, and pricing flows)
- Experience in regional, multi-country eCommerce operations across Southeast Asia or Asia-Pacific
- Exposure to B2B2C and omni-channel models (e.g., employee purchase programmes, SMB stores, online-to-offline)
- Experience leading service transitions or vendor takeovers
- Experience applying automation or AI-assisted tooling to operations within a governed framework
- Proficiency in Vietnamese, to engage directly with the Vietnam-based operations team
Full description
About Ricksoft Singapore
At Ricksoft Singapore, we believe technology should enable better ways of working, not create more complexity. We are a digital transformation consultancy that partners with organisations to redesign business processes, improve service management and implement modern enterprise solutions that drive meaningful outcomes.
Combining strategic advisory with deep technical expertise, our consultants work alongside clients from discovery through implementation and continuous improvement.
As part of the global Ricksoft Group (Japan), we are passionate about helping organisations embrace innovation, unlock productivity and deliver exceptional experiences for both employees and customers.
About the Role
We are looking for a seasoned Project Manager to head a large scale eCommerce Operations Centre of Excellence (CoE) for one of our key international clients — a multi-market enterprise eCommerce platform built on SAP Commerce Cloud (Hybris) and integrated with a wide landscape of enterprise and legacy systems.
As Project Manager of this project, you will be the single point of contact with the client's regional leadership and will be accountable for the end-to-end performance of a 40+ member operations team based in Vietnam. This is a senior, client-facing leadership role based permanently onsite at the client's regional office in Singapore.
You will:
- Own the engagement — act as the single point of contact (SPOC) and the primary escalation point for the client on all cross-pillar matters
- Own performance — be accountable for SLA, headcount, and compliance outcomes across Tech, Merchandising, and QA
- Lead the leaders — align priorities, resourcing, and reporting with the Tech Lead, Merchandising Lead, and QA Lead
- Drive governance — represent Ricksoft in all weekly, monthly, and quarterly governance meetings with senior client stakeholders
Key Responsibilities1. Leadership Engagement & Stakeholder Management
- Serve as the single point of contact between Ricksoft and the client's regional headquarters and country business teams; build trusted relationships with business, platform, and IT stakeholders.
- Coordinate with the client's other support teams, development vendors, DevOps, and third-party integration partners to drive cross-team issues to closure
2. SLA & Service Performance Management
- Own the SLA across all three pillars — ticket resolution, initial response, and Business Validation Testing (BVT) — under a penalty-bearing contract with a