Project Manager - ServiceNow (ITSM)
Contract Project Manager (9 months, up to $1,000/day incl. super) in Sydney to lead ServiceNow ITSM builds and uplift project delivery governance. Day to day: managing end-to-end projects, demand management, planning and tracking in Jira, reporting/risk, and coordinating business and technical stakeholders.
- Compensation
- A$1K / day
- Location
- Sydney NSW
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Project management
- Posted
Skills
Must have
- Proven experience as a Project Manager delivering projects end-to-end
- Experience delivering ServiceNow builds from scratch, ideally across ITSM
- Experience working across project governance, delivery frameworks, or PMO uplift initiatives
- Strong stakeholder management skills, including influencing senior stakeholders and holding teams accountable
- Excellent communication skills, engaging across business and technical teams
- Experience working within less structured or evolving delivery environments
- Previous experience using Jira for project planning and tracking
- Ability to work across multiple priorities and operate autonomously
- Based in Australia with full working rights
Nice to have
- Jira administration experience
- Exposure to technology projects, particularly IT infrastructure delivery
Full description
Salary: Up to $1000 p.d. (including super)
Project Manager - 9 months initial contract - SydneyLocation: Sydney (3-4 days per week in CBD office)
Start date: ASAP - very urgent
Rate: $1000 per day inc super
Working rights: must be based in Australia and have full working rights
About
We are partnering with an organisation seeking an experienced Project Manager to support the uplift of project delivery capability and lead a range of business and technology initiatives. This role will play a key part in helping shape project governance and demand management practices, while also delivering projects end-to-end within a developing delivery environment.
This opportunity would suit a hands-on Project Manager who is comfortable working in a less structured environment, can build processes where needed and has the ability to engage confidently with both technical and business stakeholders.
Responsibilities
- Assist in defining and implementing demand management frameworks across the organisation
- Support the development and uplift of project delivery frameworks, governance processes, and delivery standards
- Develop project briefs, delivery plans, timelines, and key project documentation
- Manage projects end-to-end, ensuring delivery outcomes are achieved within agreed timelines
- Build, maintain, and track project plans within Jira in a predominantly waterfall delivery environment
- Coordinate stakeholders across business and technology teams to ensure alignment and delivery progress
- Provide project reporting, risk management, and governance support
- Drive accountability across stakeholders and manage upwards where required
- Contribute to continuous improvement initiatives across project delivery practices
Requirements
- Proven experience as a Project Manager delivering projects end-to-end
- Experience in delivering ServiceNow builds from scratch, ideally across ITSM
- Experience working across project governance, delivery frameworks, or PMO uplift initiatives
- Strong stakeholder management skills, including the ability to influence senior stakeholders and hold teams accountable
- Excellent communication skills with the ability to engage across both business and technical teams
- Experience working within less structured or evolving delivery environments
- Previous experience using Jira for project planning and tracking
- Jira administration experience would be highly regarded
- Exposure to technology projects, particularly IT infrastructure delivery, would be beneficial