Property Manager

Overview

The Property Manager oversees the daily operations and success of one or more multifamily communities within the portfolio. This role is responsible for achieving occupancy, resident satisfaction, operational excellence, compliance, and financial performance goals. The Property Manager serves as the primary on-site contact for residents, vendors, and regional leadership, ensuring the property reflects Bradley Company’s standards of quality, professionalism, and care.

Location: Indianapolis, IN & Fort Wayne, IN & South Bend, IN
Work Schedule: M-F, 8:00 a.m. - 5:00 p.m.
Reports to: Regional Property Manager

Key Responsibilities

Leasing, Marketing & Resident Relations

• Lead all leasing activities to achieve occupancy and retention goals.
• Conduct property tours, process applications, prepare lease agreements, and coordinate move-ins and renewals.
• Develop and execute leasing and marketing strategies to maintain competitive occupancy levels and generate qualified traffic.
• Partner with the marketing team to implement advertising, outreach, and social media initiatives.
• Monitor leasing performance, resident retention trends, and market conditions to recommend and implement strategy adjustments.
• Serve as the primary on-site contact for residents, providing exceptional customer service and fostering a positive community experience.
• Address resident inquiries, concerns, lease violations, and service requests promptly and professionally.
• Support resident retention programs, community engagement events, and initiatives that enhance resident satisfaction.

Property Operations & Compliance

• Oversee daily property operations including leasing, maintenance coordination, curb appeal, unit readiness, vendor management, and overall property appearance.
• Conduct regular inspections to ensure compliance with company, ownership, safety, and quality standards.
• Coordinate unit turns, work orders, preventative maintenance, and vendor services to support efficient operations and timely move-ins.
• Maintain organized and accurate property records and documentation.
• Ensure compliance with Fair Housing, ADA, company policies, and all applicable federal, state, and local regulations.
• For affordable housing communities, ensure compliance with program requirements including HUD, LIHTC, Section 8, Rural Development, HOME, and other applicable housing programs.
• Partner with Compliance and Regional teams to prepare for audits, inspections, reporting requirements, and regulatory reviews as needed.

Financial Performance

• Assist in the development and management of the property's annual operating budget in partnership with regional leadership.