Provider Relations Director (35089)

Who We Are:

At Pasadena Villa and STR Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. As a leading provider of mental health treatment services across the region with multiple Outpatient locations across the US, we are on a mission to improve mental wellness in the communities we serve.

We are a part of Odyssey Behavioral Healthcare Network, which offers a continuum of care within our Psychiatric Network, Outpatient Network, and Eating Disorder Network which includes inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide.

Our team’s foundation is client-centered care and clinical excellence through our 5-star service commitment: Respect, Accountability, Integrity, Flexibility, and Collaboration. We are committed to our team and our team is committed to our clients!

What we offer:

• Collaborative environment dedicated to clinical excellence

• Multiple Career Development Pathways

• Company Supported Continuing Education & Certification

• Multiple Health Plan Options

• Flexible Dental & Vision Plan Options

• 100% Company Paid EAP Emotional Well-Being Support

• 100% Company Paid Critical Illness (with health enrollment plan)

• 100% Company Paid Life & ADD

• 401K with Company Match

• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts

• Generous Team Member Referral Program

• Parental Leave

Position Summary

The Director of Provider Relationship, Outpatient Network, focuses on mobilizing business development growth strategies utilizing clinic-based roles including, but not limited to, executive director, community outreach liaisons, and clinical and operations resources. Growth strategies include state/federal level B2B, state and area providers and organizations, and payors. The role leads and/or supports clinic and state level business development strategies at designated locations, connecting providers, clients, and families to Odyssey’s clinical services while establishing a trusted provider community/state network to refer out to when needed. The role leverages internal and external resources to educate communities, providers, clients, and families about psychiatric conditions, services and supports available. The position partners with key Odyssey leaders and departments, along with location leaders and teams, to establish and update critical measurements of productivity/targets/goals and client-service strategies. Forms strategic alliances within Odyssey to identify and remove barriers to access and monitor for continuous process improvement.

Relationships and ContactsWithin the organization: Initiates and maintains frequent and close working relationships with Odyssey and facility-based leadership, marketing, admissions, and clinical staff.

Outside the organization: Maintains working relationships with community partners, referral sources, and professional resources.

Position ResponsibilitiesEssential Responsibilities

• Builds a state and clinic level strategic, targeted growth plan by evaluating, analyzing, interpreting, and presenting clinic and market utilization data to assigned locations.

• Collaborates with service location(s) and company leadership to establish, communicate, and champion strategic growth initiatives.

• Creates and initiates new innovative approaches to growth and mobilizes them in partnership with operations and Odyssey leadership.

• In cooperation with the clinic, network, and Odyssey leadership, develop retention strategies for top, maintenance, and new targeted accounts.

• Develops goals and timelines for new and enhanced key account opportunities.

• Communicates, monitors, and executes sales and retention strategies and plans.

• Ensures that all strategic accounts are managed and that internal and external obstacles to business growth and retention are identified, minimized, or eliminated.

• Prepares and presents monthly/weekly reports or updates as requested, identifying trends and additional business opportunities with existing and new accounts/strategies that address obstacles as needed.

• Collaborates with admissions to obtain accurate referral source trends and provide referral source feedback to leverage increased market share for the facility and corporate network entities.

• Leverages Salesforce CRM to analyze and trend leads, inquiries, and admissions and aligns business development strategies accordingly to develop departmental annual and quarterly plans.

• Audits all outreach activities within Salesforce to ensure completeness and meaningful content.

• Trains the team to use Salesforce to analyze and develop regional strategic plans using the data associated with the leads, inquiries, and admissions correlated with the outreach activities.

• Creates, evaluates, assesses, and adjusts to achieve high ROI on key growth initiatives and staff productivity to drive quality inquiry calls and admissions to meet or exceed goals.

• Provides Odyssey and field leadership with actionable analysis of call and admissions trends that highlight growth driver and detractors.

• Develops and provides orientation and training to all onboarding team members and any additional customer service training needs for all internal stakeholders as assigned.

• Monitors all communications to maximize customer-facing quality encounters, providing timely feedback, accurate information, and coaching to team members and strategic partners.

• Identifying and overcoming obstacles within the admissions and clinical partnership relations.

• Ensures the company, location(s) talking point/branding guidelines are up-to-date and utilized in internal and external written and verbal communications.

• Facilitates strategic growth quarterly meetings involving the Odyssey and facility leadership(s).

• Provides weekly coaching sessions with at least one ride every 6 months.

• In partnership with Odyssey marketing resources, we are advancing branding to grow SEM and social media growth strategies.

• Creates innovative growth strategies targeting differentiated clinical and organizational partnerships to earn a preferred and leading market position. Generate Odyssey University lectures/presenters from assigned locations.

Additional Responsibilities

• Attends scheduled virtual, in-person, and internal and external business development and company meetings according to role and responsibilities.

• Collaborates with executive leadership to formulate goals/objectives for business development staff teams at each location.

• Maximizes available resources to meet or exceed strategic growth and budgeted goals.

• Actively seeks and identifies new referral sources/partnerships.

Other duties as assigned.