Provider Relations Manager - Account Engagement
- Compensation
- Not disclosed
- Location
- Columbus, OH, USA; Cleveland, OH, USA; Akron, OH, USA
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor’s degree in healthcare administration, business, life sciences, nursing, public health, or related field; equivalent relevant experience may be considered.
- 5+ years of experience in one or more of the following: pharmaceutical sales, biotech sales, medical device sales, specialty pharmacy, provider relations, healthcare account management, provider netwo
- Demonstrated success building and managing provider relationships in a field-based, territory-based, or account-management role.
- Experience calling on or partnering with physicians, advanced practice providers, practice administrators, office managers, or clinical decision-makers.
- Ability to understand and communicate clinical and operational information in a clear, credible, and provider-relevant manner.
- Strong account planning, territory management, relationship development, follow-up, and documentation discipline.
- Ability to analyze data, identify account-level opportunities, and translate insights into actionable provider engagement strategies.
- Proven ability to build rapport, manage objections, resolve issues diplomatically, and sustain long-term strategic partnerships.
- High level of initiative, organization, and follow-through; capable of managing multiple priorities in a fast-paced, field-based environment.
- Proficient with CRM systems, Microsoft Office Suite, Excel, PowerPoint, Outlook, and virtual collaboration tools.
- Willingness to travel regularly (50%) within the assigned Ohio market
Nice to have
- Pharmaceutical, biotech, medical device, or specialty sales experience in nephrology, endocrinology, cardiology, primary care, diabetes, hypertension, heart failure, CKD, or cardio-renal-metabolic the
- Experience promoting or supporting education around therapies relevant to CKD and cardio-renal-metabolic care, such as SGLT2 inhibitors, RAAS inhibition, GLP-1 receptor agonists, mineralocorticoid rec
- Existing relationships with nephrology practices, primary care groups, dialysis organizations, hospitals, or CKD-related provider partners in Ohio.
- Understanding CKD, ESRD, dialysis care coordination, specialty referral patterns, transitions of care, medication adherence barriers, and social drivers impacting complex populations.
- Familiarity with value-based care, managed Medicaid, Medicare Advantage, risk-based programs, quality metrics, utilization reduction, and care coordination models.
- Experience using Salesforce, Tableau, Power BI, or other CRM/reporting platforms to manage account strategy, performance, and follow-up.
- Strong presentation skills with ability to conduct provider meetings, practice education sessions, and executive-level account reviews.
Full description
- Must have familiarity with the Ohio Medicaid and Medicare landscape
- Willingness to travel regularly within Ohio and Ohio markets (up to 50%)
The Provider Relations Manager – CKD will serve as a field-based, market-facing relationship leader responsible for developing, managing, and deepening strategic partnerships with nephrology practices, primary care groups, dialysis providers, hospitals, and other CKD-related referral partners across the Ohio market.
This role is ideal for a candidate with strong provider-facing experience, including pharmaceutical, biotech, medical device, specialty pharmacy, managed care, or healthcare account management experience. The successful candidate will bring a disciplined territory-management approach, strong clinical curiosity, and the ability to engage providers in meaningful conversations around CKD progression, cardio-renal-metabolic risk, care coordination, and value-based care.
The role will focus on identifying and prioritizing high-value nephrology and CKD referral partners, educating practices on AbsoluteCare’s CKD care model, supporting provider onboarding and engagement, and using data to drive relationship strategy, practice-level follow-up, and measurable provider engagement outcomes.
Through AbsoluteCare’s Beyond Medicine™ model, this individual will help advance partnerships that support earlier identification, coordinated care, member engagement, and improved outcomes for patients living with chronic kidney disease.
Duties and Responsibilities
Provider Engagement, Education & Account Management
- Build and maintain trusted relationships with nephrologists, advanced practice providers, practice administrators, office managers, dialysis partners, primary care providers, and other CKD-related specialists across the assigned market.
- Conduct proactive field-based outreach to priority nephrology practices using a structured territory plan, account segmentation strategy, call plan, and follow-up cadence.
- Educate providers and practice teams on AbsoluteCare’s CKD program, care model, member engagement approach, referral pathways, and value-based partnership opportunities.
- Engage providers in clinically informed conversations related to CKD progression, cardio-renal-metabolic risk, medication adherence barriers, care gaps, nephrology access, dialysis transition planning, and avoidable utilization.
- Leverage familiarity with therapeutic areas commonly addressed in CKD and cardio-renal-metabolic care, including SGLT2 inhibitors, RAAS inhibition, mineralocorticoid receptor antagonists, GLP-1 receptor agonists, diabetes, hypertension, heart failure, and renal risk management.