Q201615: Sales Admin Support

This role assists the sales team by performing administrative and clerical tasks. Main duties include processing orders timeously and keeping the CRM up to date with general info and rep call notes. When free, research potential customers and identify key decision makers.

Salary Range and Work Set-up

Salary Range: PHP 30,000 - PHP 35,000
Work Set-up: Onsite | Monday to Friday (6AM - 3PM)

Responsibilities:

• Prepare and send proposals and quotations promptly.
• Provide product samples and additional information as required.
• Create and process orders on time, prioritizing urgent requests.
• Review pending orders and follow up on backorders and dated orders.
• Coordinate with Sales Support and Dispatch to ensure orders are shipped in full and on time (SIFOT), including checking special instructions for large consignments.
• Set up and maintain customer accounts and saved carts. Prepare quarterly rebate reports.
• Assist with customer account requirements and ensure account information is accurate.
• CRM updates and hygiene: ensure CRM is updated with every customer interaction and that contact, email, phone, address and property info is up to date and accurate
• Purchase Plus (and other) purchasing system/online ordering platform updates
• Data extraction and reporting
• Process website orders, double check stock availability: any issues forward to Sales Support
• Check website orders pulling through to Unleashed correctly
• Update and maintain sales pipeline potentials in the CRM.

Requirements:

• 2-3 years' experience in CSR, Sales Support or Sales Admin related background.
• Excellent English verbal and written communication skills.
• Excellent customer service and phone skills.
• Proficient in the use of CRM systems especially with Zoho and/or HubSpot.
• Basic data entry and monitoring processes are required.
• Proficient in Microsoft Office Suite such as Word, Excel, PowerPoint, etc.
• Excellent negotiation, problem-solving, and interpersonal skills.
• Highly analytical and keen to details.
• Strong work ethic and a team player.

Benefits:

• HMO with One Free Dependent — Eligible employees receive health coverage for themselves and one dependent at no additional cost.
• 15 Annual Leave Credits — Enjoy 10 vacation leaves and 5 sick leaves to rest, recharge, and attend to personal needs.
• Government Benefits and 13th Month Pay — Receive SSS, PhilHealth, and Pag-IBIG contributions, plus 13th month pay.
• Additional Leave Support — Access applicable calamity, maternity, paternity, bereavement, solo parent, and Magna Carta leave when you need it.
• Overtime, Holiday, and Night Differential Pay — Receive applicable additional pay for overtime, holiday work, night shifts, and other premium work periods.
• Birthday Gifts and Service Recognition — Celebrate your birthday and career milestones through gifts, work anniversary celebrations, and long-service awards.
• Recognition for Your Contributions — Be appreciated for quality work, teamwork, initiative, and contributions that make a difference.
• Team Activities, Wellness, and Discounts — Enjoy team meals, team building, our company year-end party, company celebrations, wellness activities, and discounts from selected partner hotels, restaurants, and more.

Benefits and employee programs are subject to applicable eligibility and company policies.

Our Location: Unit 1E, Philexcel Annex, Clark Freeport, Pampanga, Philippines

Who we are:Guerilla Staffing Solutions is a family-owned company with teams in Australia and the Philippines. We build long-term careers in a respectful, supportive, and inclusive workplace.