Qa engineer ii – crm systems
QA Engineer II focused on testing a CRM platform: validating lead/account lifecycle workflows, CRM data flows, and integrations. Daily work involves SQL queries against MariaDB, building and running Postman API collections, and front-end/E2E testing. Hybrid role in São Paulo (CLT) requiring advanced English.
- Compensation
- Not disclosed
- Location
- São Paulo, Brazil
- Work setup
- Hybrid
- Seniority
- Middle
- Employment
- Not specified
- Experience
- Not specified
- Category
- Qa
- Posted
Skills
Must have
- Strong backend/API testing experience using Postman (payloads, JWT/Bearer auth, idempotency, HTTP status codes)
- Experience building and executing Postman collections for REST APIs (request chaining, environment variables, automated assertions)
- Hands-on database validation and data integrity testing using MariaDB
- Experience querying and validating data with SQL to investigate and root-cause data issues
- Strong front-end testing experience (UI behavior, data rendering, end-to-end workflows)
- Experience testing CRM systems or similar business applications (lead management, contact/account management, sales pipeline)
- Experience testing integrations and event-driven workflows (webhooks, push notifications, lead routing)
- Basic scripting ability and working knowledge of test automation concepts and tools
- Experience using Jira, Confluence, and Slack for test documentation, tracking, and communication
- Comfort using AI-assisted tools (e.g., Claude, Copilot) for test case generation, scripting, and documentation
- Advanced English, mandatory for interacting with international teams
- Critical thinking and analytical skills to break down complex CRM workflows and spot edge cases
- Strong written and verbal communication skills
- Highly detail oriented
- Self-directed, able to drive testing efforts with minimal oversight
- Ability to multi-task and prioritize across concurrent test cycles and deadlines
- Genuine interest in learning coding and functional requirements
- Understanding of CRM systems from a business perspective (lead management, sales pipeline, customer/dealer relationships)
- Able to interpret technical documentation (TDDs, spikes, test plans) and create detailed test plans
- Team-oriented mindset working with QA peers, engineers, and product stakeholders
Nice to have
- Ability to write SQL queries for validation and root cause analysis
Full description
We are seeking an experienced Quality Assurance Engineer with strong expertise in CRM system testing, backend and database testing, to ensure the accuracy, integrity, and reliability of our CRM platform. This role will focus on validating lead and account lifecycle workflows and business-critical CRM data flows to help us deliver the highest quality product to our dealers and users.
**Duties/Responsibilities:
● Ensure the company's CRM products and processes meet established quality standards.
● Design, develop, and execute CRM test strategies to validate data accuracy, completeness, and integrity across systems.
● Write and execute SQL queries to validate data stored in relational databases such as MariaDB.
● Build, execute, and maintain Postman collections to test CRM APIs, integrations, and event-driven workflows.
● Validate lead routing, lead lifecycle, and account/dealer data flows within the CRM.
● Identify, analyze, and document data discrepancies, anomalies, and integrity issues, working closely with
engineering teams to resolve them.
● Provide actionable feedback to product teams by identifying patterns, areas of risk, and improvement
opportunities.
● Develop as a subject matter expert in the CRM product, gaining a deep understanding of the business logic
(lead management, sales pipeline, customer/dealer relationships) and user impact.
Requisitos:
Required Skills/Abilities:
● Critical thinking and analytical skills, with the ability to break down complex CRM workflows and spot edge
cases others might miss.
● Strong written and verbal communication skills, able to communicate effectively with colleagues and upper
management, regardless of location or team.
● Highly detail oriented, able to catch subtle data, UI, or workflow inconsistencies before they reach production.
● Highly motivated and self-directed, able to drive testing efforts forward with minimal oversight.
● Ability to multi-task and prioritize across concurrent test cycles and deadlines without sacrificing quality.
● Genuine interest in obtaining knowledge of coding and functional requirements.
● Understanding of CRM systems from a business perspective, including lead management, sales pipeline, and customer/dealer relationship workflows.
● Able to interpret technical documentation, including TDDs (Technical Design Documents), spikes, and test
plans, and create detailed test plans.
● Team-oriented mindset, working collaboratively with QA peers, engineers, and product stakeholders to