QA Engineer (Manual Testing)

The QA Engineer is a key contributor within the Global Research& Development organisation, responsible for ensuring software products meet defined quality, reliability, and usability standards. This role champions quality throughout the software development lifecycle by applying modern testing practices, automation, and continuous improvement approaches.

The QA Engineer designs, implements, executes, and maintains effective test strategies that provide confidence in product quality, reduce risk, and support predictable delivery. The role works closely with cross‑functional teams—including Development, Product Management, Technical Support, Documentation, and Customer‑facing teams—to ensure that quality is built into products from concept through release and into production support.

Key Responsibilities

Quality Engineering & Testing

• Develop, maintain, and execute comprehensive test strategies, plans, case and scripts covering all layers of testing (UI, API, integration, system, and regression).
• Perform a range of testing activities including smoke, functional, integration, compatibility, performance, regression, and exploratory testing (manual and automated).
• Design, implement, and maintain automated test suites using appropriate tools and frameworks.
• Ensure testing is aligned with Agile delivery practices and integrated into CI/CD pipelines where applicable.

Defect Management & Analysis

• Identify, investigate, document, and track defects with clear reproduction steps, impact assessment, and supporting evidence.
• Collaborate with developers to analyse root causes, suggest resolutions, and validate fixes.
• Support root cause analysis and corrective actions to prevent defect reoccurrence.

Process Improvement & Quality Advocacy

• Actively contribute to continuous improvement initiatives to improve test efficiency, reduce waste, and enhance overall product quality.
• Participate in and/or lead quality audits, design reviews, and improvement projects.
• Promote quality best practices, standards, and a “shift‑left” quality mindset across delivery teams.

Environments & Tooling

• Install, configure, and manage test environments, configurations, and data.
• Effectively utilize QA and development tools, including test management, defect tracking, and collaboration platforms.

Customer & Cross‑Functional Support

• Support investigation of customer-reported issues in collaboration with Technical Support and Engineering teams.
• Where required, work directly with customers or internal stakeholders to diagnose and resolve product quality or performance issues.

General

• Provide accurate effort estimates, risk assessments, and input into delivery planning.