cronoseuropa
QA Engineer / Test Automation
QA Engineer / Test Automation role at Cronos Europa's Lisbon delivery center, ensuring quality across a global automotive client's ecosystem of Salesforce, Azure/.NET, and Genesys Cloud through end-to-end test automation and regression framework ownership.
- Compensation
- Not disclosed
- Location
- Lisboa, Portugal
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Qa
- Posted
Skills
Must have
- Proven experience as a QA Engineer within enterprise software delivery environments
- Hands-on experience designing, developing, and maintaining automated test suites
- Experience integrating automated testing into CI/CD pipelines
- Ownership of regression testing frameworks and long-term test suite maintenance
- API testing experience including REST services, integration behaviour, and service contracts
- Experience testing customer journeys spanning multiple integrated platforms
- Strong understanding of Agile delivery methodologies (Scrum, user stories, sprint ceremonies, Definition of Done)
- Structured and analytical problem-solving skills
- Professional working proficiency in English
- Minimum 5 years in Quality Assurance, including at least 2 years in test automation design and implementation
Nice to have
- Salesforce Service Cloud testing
- Validation of Salesforce Flows and integrations
- Azure API and cloud application testing
- AI and GenAI solution validation
- Test design for intelligent systems
- Genesys Cloud contact centre process testing
- IVR testing and validation
- Routing and omnichannel customer journey testing
- Experience with Selenium, Playwright, Cypress, Provar, or equivalent automation frameworks
- Experience validating probabilistic AI/GenAI-powered solutions
- Performance and load testing experience
- ISTQB certification or equivalent qualification
- Experience in customer service or contact centre environments
- Background in automotive, manufacturing, or large-scale B2C organisations
- Additional European languages, particularly German
Full description
Cronos Europa Portugal is the Lisbon delivery centre of Cronos Europa, part of the Cronos Group — a technology federation of 9,000+ professionals and 500+ competence centres across Europe. From our office at IDB Lisbon we deliver application development, architecture, and IT operations for major European organisations, working as an integrated nearshore extension of our clients' teams.
About the Assignment
- Client: Global automotive manufacturer — customer care and engineering technology programme
- Engagement: Full-time
- Start date: First half of September 2026
- Duration: Up to 3 years
- Model: Nearshore delivery from Lisbon, with on-site onboarding in the Netherlands (1–2 weeks)
- Office presence: Minimum 3 days per week on-site in Lisbon
- Travel: Initial onboarding in the Netherlands. Occasional travel may be required throughout the assignment, and colleagues from the client organisation will also regularly visit the Lisbon team.
- Level: Medior / Senior
The client operates a global customer service technology ecosystem spanning three key platforms: Salesforce CRM and case management, a distributed Azure and .NET application landscape, and a Genesys Cloud contact centre environment.
The QA Engineer / Test Automation Specialist is responsible for ensuring quality across this entire landscape. This role goes beyond application-level testing and focuses on validating end-to-end customer journeys, ensuring seamless integration between systems, and building sustainable automated test coverage that identifies issues before they reach production.
Responsabilities:
- Build and maintain Genesys Cloud flows using Architect, including inbound, outbound, in-queue and digital flows.
- Configure and evolve routing functionalities, including queues, skills, evaluation methods and priority handling.
- Implement IVR logic and self-service journeys across voice and digital channels.
- Configure digital channels, including chat, email and messaging, in line with the global platform standard.
- Build integrations between Genesys Cloud and the surrounding application landscape using the Genesys Cloud Platform API.
- Implement data actions and custom integrations with CRM and enterprise services.
- Develop automation, scripting and client-side extensions where required by the platform.
- Collaborate with the Salesforce and Azure teams on integration paths between the different environments.
- Test flows and integrations before release, including regression testing of existing customer journeys.