QA/QC Manager (981)

Position Overview:
The QA/QC Manager is responsible for leading Wikoff’s Quality Management System and quality control operations across all manufacturing plants and U.S. sites. This role ensures products, processes, laboratories, and quality records consistently meet internal standards, customer specifications, ISO 9001 requirements, and applicable regulatory obligations. The QA/QC Manager leads QC Team Leaders and QC Technicians across the network, drives standardization of testing and product release practices, and strengthens quality performance through effective audits, corrective actions, training, and continuous improvement.

Key Responsibilities:

Own, maintain, and continuously improve Wikoff’s Quality Management System in alignment with ISO 9001 requirements
Lead internal audits, external audit preparation, Management Review, corrective actions, and ongoing audit readiness
Manage QC Team Leaders and QC Technicians across manufacturing plants and U.S. sites
Standardize laboratory practices, test methods, equipment requirements, documentation, and product release controls across the network
Oversee customer complaints, internal non-conformances, root cause investigations, and corrective and preventive actions
Establish clear controls for product testing, approval, release, hold, rework, rejection, and deviation management
Monitor quality KPIs, identify recurring trends, and implement corrective actions to improve product and process performance
Partner with Manufacturing, R&D, Technical Services, Customer Success, Procurement, and Supply Chain to resolve quality issues and prevent recurrence
Develop QC competency standards, training requirements, cross-training plans, and succession coverage across all locations
Ensure laboratory equipment is properly calibrated, maintained, documented, and fit for purpose

Key Deliverables:

ISO 9001 certification maintained with consistent audit readiness across the organization
Standardized QMS processes, laboratory practices, testing methods, and product release controls implemented across all sites
Improved first-pass quality and year-over-year reduction in customer complaints, internal non-conformances, rework, and quality-related waste
Corrective actions, audit findings, and customer complaint investigations completed within established timelines
Quality KPIs and reporting dashboard implemented with clear site-level accountability and escalation
QC competency, qualification, cross-training, and succession plans established across the network
Accurate, compliant, and audit-ready quality and laboratory documentation maintained across all locations

Reporting Structure:

Reports To: Director of Operations Services
Direct Reports: QC Team Leaders, QC Technicians and Quality Support Personnel

Educational Requirements:

Bachelor’s degree in Chemistry, Chemical Engineering, Quality Management, Engineering, or related technical field required
ISO 9001 Lead Auditor or Internal Auditor certification strongly preferred
Quality certification such as CQE, CMQ/OE, Lean Six Sigma, or equivalent preferred

Required Experience:

7–10 years of progressive quality assurance or quality control experience within a manufacturing environment
3–5 years of experience leading quality teams, laboratories, or multi-site QC operations
Strong working knowledge of ISO 9001, quality management systems, auditing, corrective action, and Management Review requirements
Experience managing customer complaints, non-conformances, root cause investigations, CAPA, and quality improvement activities
Experience standardizing laboratory testing, calibration, product specifications, documentation, and release controls
Manufacturing experience within inks, coatings, chemicals, specialty materials, or another batch-processing environment strongly preferred
Proven ability to lead distributed teams and influence plant and site leadership across multiple locations
Strong analytical, communication, problem-solving, and performance management skills
Ability to travel regularly across Wikoff manufacturing plants and U.S. sites