Quality and Excellence Manager, Home Care

Work Type: Permanent, Full-Time

Location: Salisbury South

There to care. Here for good.

An exciting opportunity exists to join our Home Care Leadership Team as the Quality & Excellence Manager, Home Care Services.

Here at Helping Hand we’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength.

Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.

A brighter future with Helping Hand, for older people and for you.

As our Quality and Excellence Manager, you will be responsible for providing leadership for clinical quality and continuous improvement to ensure the delivery of high-quality aged care and wellbeing services.

You will provide oversight and leadership to the Quality and Service Improvement team and lead a collective approach to continuous quality improvement in line with strategic objectives and legislative compliance requirements.

Your role will work across Helping Hands Home Care portfolio to drive consistency and create impact through the provision of clinical quality and continuous improvement advice, whilst innovating operational effectiveness, achieving strategic directives and delivering outstanding care and services to our clients, families and staff.

You’ll also make an impact by:

• Working with the Home Care Leadership Team to support achievement and compliance with all legislation
• Collaborating with the broader Quality, Risk and Assurance team to assist staff to understand the importance of continuous improvement
• Facilitating activities that seek to improve quality, client outcomes and experiences
• Utilising and monitoring data to inform continuous improvement measures and operational decision making
• Supporting the improvement, integration and operationalization of systems and processes that will enable the Home Care Services division to excel.

What you’ll bring

To succeed in this role, you will:

• Be a tertiary qualified clinician registered with AHPRA with at least 3 years quality management experience
• Have a strong knowledge of the Aged Care accreditation process, aged care regulations, accreditation standards and quality improvement frameworks
• Be able to demonstrate quality, compliance and clinical governance experience across our Home Care services
• Be proficient in data analysis, reporting and project management
• Have excellent leadership, communication and stakeholder management skills
• Be able to demonstrate exceptional verbal and written communication skills and have the ability to relate with all levels of staff, clients, internal and external stakeholders
• Have the ability to foster collaboration across teams to drive continuous improvement and change
• Have high-level problem-solving skills to manage competing priorities, provide sound advice and recommendation.
• Hold a valid NDIS Worker Screening clearance or be willing to obtain one

Please click the link below to view the position description.

Quality and Excellence Manager - Home Care

Why Helping Hand?

We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too

We truly care about how you are. Here are some of the things we hope you’ll love about working with us:

We are who you are

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

We are where you are

As our Quality and Excellence Manager you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.

We care how you are

In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You’ll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program

Are you ready to lend a Helping Hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact: careers@helpinghand.org.au

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.