Quality and Processes Project Manager

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is seeking a qualified, independent Quality and Processes Project Manager Consultant or specialized service provider to support an upcoming project. This engagement focuses strictly on achieving key milestones as per the SOW.

Project duration:

Targeted Timeframe for SOW Milestones

Anticipated Project Start:

14/09/2026

Project Delivery:

Onsite - Germany, Dusseldorf

Contact for B2B Inquiries

Davor Molnar : +49 (0) 89 23 88 98 63

Scope of Work:

• Project Management & Coordination

• Manage cross-functional projects and initiatives related to rollout performance, quality and process improvement.

• Define project objectives, scope, deliverables, milestones and action plans.

• Coordinate activities involving multiple departments and stakeholders.

• Track progress against agreed plans and milestones.

• Identify dependencies between workstreams and ensure appropriate coordination between responsible teams.

• Ensure actions have clear owners, target dates and expected outcomes.

• Drive project activities through to completion and escalate significant delays or blockers where required.

• Support the implementation of recovery or improvement initiatives when performance deviates from expectations.

• Process Management

• Map, document and maintain key end-to-end processes supporting the Telecom rollout program.

• Review existing processes and identify gaps, inefficiencies, unclear responsibilities and unnecessary complexity.

• Define and implement standardised processes and ways of working across relevant program functions.

• Ensure process responsibilities, inputs, outputs and interfaces between departments are clearly defined.

• Develop and maintain Standard Operating Procedures (SOPs), workflows, process documentation and guidelines.

• Ensure processes remain aligned with operational requirements and program objectives.

• Facilitate workshops with relevant stakeholders to define or improve cross-functional processes.

• Monitor process adoption and identify areas where agreed ways of working are not being consistently applied.

• Quality Management

• Establish and maintain appropriate quality principles and controls across relevant rollout processes.

• Define quality criteria and checkpoints for key project activities and deliverables.

• Monitor compliance with agreed quality standards and processes.

• Identify recurring quality issues and coordinate corrective actions with the responsible teams.

• Perform structured reviews of processes, deliverables and operational outputs where required.

• Support root-cause analysis for recurring quality problems.

• Ensure that corrective and preventive actions are properly defined, tracked and closed.

• Promote a quality-oriented mindset focused on preventing problems rather than only reacting to them.

• Continuous Improvement

• Identify opportunities to improve project execution, operational efficiency and delivery quality.

• Analyse recurring operational issues and determine whether process improvements can prevent recurrence.

• Lead structured improvement initiatives involving multiple teams.

• Promote standardisation, simplification and automation where appropriate.

• Capture lessons learned and translate them into concrete process improvements.

• Ensure successful improvements are incorporated into standard ways of working.

• Monitor the effectiveness of implemented improvement measures.

• Risk & Issue Management

• Support the identification and structured management of project risks and issues.

• Maintain visibility of relevant cross-functional risks, issues, actions and dependencies.

• Ensure significant risks and issues have clear owners and mitigation or resolution actions.

• Follow up on mitigation activities and resolution progress.

• Identify recurring or systemic issues requiring process-level corrective action.

• Facilitate root-cause analysis for major or recurring problems.

• Escalate significant unresolved issues to the appropriate management level.

• Escalation & Action Management

• Support the structured management of operational and cross-functional escalations.

• Ensure escalations are clearly documented and supported by relevant facts and data.

• Coordinate the different stakeholders required to resolve complex issues.

• Maintain structured action tracking for important management topics.

• Ensure decisions, responsibilities and deadlines are clearly captured.

• Follow up actions until resolution or formal closure.

• Identify recurring escalation themes and propose improvements to prevent recurrence.

• KPI & Performance Management

• Support the definition of relevant operational, process and quality KPIs.

• Monitor agreed KPIs and identify performance deviations or negative trends.

• Work with the Data Analytics team to establish effective dashboards and management information.

• Ensure KPIs are consistently defined and interpreted across the different teams.

• Analyse performance data to identify improvement opportunities and potential root causes.

• Translate KPI findings into concrete actions and improvement initiatives.

• Track whether implemented actions result in measurable performance improvements.

• Reporting & Management Information

• Prepare regular project and management reporting covering progress, quality, processes, risks, issues and improvement initiatives.

• Consolidate information from different functional areas into a clear management view.

• Provide fact-based information to support management decisions.

• Highlight significant deviations, bottlenecks, quality concerns and areas requiring management attention.

• Ensure reporting is concise, accurate, consistent and action-oriented.

• Support the continuous improvement and automation of management reporting.

• Documentation & Process Control

• Maintain appropriate documentation for key processes, improvement initiatives and project activities.

• Ensure process documentation remains current and reflects actual ways of working.

• Establish consistent templates and documentation standards where required.

• Ensure important project decisions, actions and process changes are properly recorded.

• Maintain appropriate version control and accessibility of process documentation.

• Support teams in maintaining structured and auditable project documentation.

• Cross-Functional Collaboration

• Work transversally across the different functions contributing to the rollout program.

• Facilitate cooperation between teams where processes or responsibilities overlap.

• Help clarify interfaces, responsibilities and handover points between departments.