Quality Assurance Manager

Benefits We Offer Include:

• Medical, Dental & Vision Insurance
• 401(k) with company match
• Employer‑paid life & disability insurance
• Flexible Spending Accounts (FSA)
• Paid Time Off (PTO)
• 7 Company Paid Holidays
• 24/7 Telemedicine & Employee Assistance Program
• Optional voluntary benefits (legal, accident, identity protection)
• Eligibility on the first of the month following your hire date

Purpose of Position:

This position will oversee the management of the Quality Assurance department and staff, and will develop, implement and monitor company policies and procedures as related to Food Safety, Food Security, and Quality Assurance programs.

Accountabilities:

• Continuously evaluate quality systems and submit change recommendations to Corporate Research & Development (R & D).
• Oversee and implement safety programs (i.e. food safety, sanitation programs, HACCP, GMPs and other programs).
• Ensure the application and updates of the Food Safety & Food Security Certification standards and procedures.
• Maintain compliance of the sanitation program including daily sanitation of processing room and equipment, pre-op sanitation checks and operational sanitation programs.
• Ensure proper staffing, scheduling, training, delegation of duties, disciplinary actions and annual reviews of the Quality Assurance and Sanitation Departments.
• Ensure proper training of the Employees on the required courses/ materials (Internally & Externally) evaluating their development through theoretical & practical training monitoring their progress through applicability in their line of work.
• Claims status updates, which includes each and every consignment which the company has claimed and what is the status as to whether we received a credit note from the supplier, auctioned, destroyed and/or re-exported.
• Conduct Shelf-Life studies on finished goods whenever there is a change in the product to include change of packaging, ingredients, etc.
• Facilitate all internal, second, third and regulatory agency auditing and facility inspections.
• Complete and submit corrective actions to auditing entity and also corporate R & D.
• Maintain compliance with company and customer finished product specs, special handling procedures, and production monitoring programs.
• Review & analyze QA & KPIs (Key Performance Indicators) studying closely key trends and devise a plan for improvement by benchmarking the figures.
• Investigate customer complaints and find out discrepancies, analyze quality complaints & adopt CAPA (Corrective and Preventive Action) by proper investigation procedure.
• Implement site specific protocols and procedures, referencing the Corporate Quality Systems Manual.