Quality Manager

Key Responsibilities :

• Drive quality assurance and risk management initiatives across programs, projects, and business functions.

• Support the implementation and continuous improvement of quality and risk frameworks, policies, and governance processes.

• Conduct risk assessments, identify potential gaps, and develop mitigation strategies to minimize operational and delivery risks.

• Perform root cause analysis and oversee corrective and preventive actions to address quality and compliance issues.

• Collaborate with business leaders, delivery teams, and stakeholders to ensure adherence to organizational quality standards and risk controls.

• Monitor key quality and risk metrics, prepare governance reports, and provide actionable insights to leadership.

• Support audits, compliance reviews, and process assessments aligned with industry standards and regulatory requirements.

• Partner with global and cross-functional teams to drive continuous improvement initiatives and operational excellence.

• Facilitate quality and risk reviews, workshops, and stakeholder discussions across multiple geographies.

• Mentor and guide team members while fostering a culture of quality, accountability, and risk awareness.

Required Skills & Experience :

• 8 - 14 years of overall experience with at least 5 years in Quality Management, Risk Management, Governance, Compliance, or Process Excellence roles.

• Bachelors degree required; MBA or equivalent qualification preferred.

• Experience supporting or leading teams focused on quality, risk, governance, or compliance.

• Strong analytical, problem-solving, and decision-making capabilities.

• Proven experience conducting risk assessments, root cause analysis, and implementing corrective and preventive actions.

• Knowledge of industry frameworks and standards such as ISO 9001, ISO 31000, CMMI, SOC, COSO, and related governance models.

• Experience in consulting, professional services, or large enterprise environments is highly preferred.

• Strong stakeholder management skills with the ability to collaborate across global and matrixed organizations.

• Experience working with geographically distributed and cross-functional teams.

• Demonstrated leadership, influencing, and conflict-resolution skills.

• Excellent communication, presentation, facilitation, and relationship-management abilities