RCM Billing Specialist

POSITION SUMMARY:

The Accounts Receivable Billing Specialist’s purpose is to process medical billing claims of low to moderate complexity, collect patient or provider payments, resolve questions and problems with a customer’s accounts, and process patient refunds. They would also be responsible for handling appeals to include re-determinations and resubmissions of billing to patient payers for payment.

RESPONSIBILITIES:

• Responds to requests from management, staff or providers in a timely and appropriate manner.

• Always maintains patient and physician confidentiality and professionalism.

• Scrubs claims daily and submit to clearinghouse.

• Generate timely submission of claims to assigned payers.

• Follow department policies and procedures to ensure accurate and timely claim resolution.

• Review and analyze A/R balances to ensure timely and accurate payments are received.

• Maintain current and accurate computer data including documentation of all account activities performed in system applications.

• Performs follow up with insurance companies to ensure appropriate payment on claims, resolve denials, corrected claims and appealed claims to ensure payment collection for services rendered.

• Bill all co-insurance, deductible, and patient responsibility accounts per payer specific guidelines.

• Review, analyze, and respond to correspondence received from third-party payers including but not limited to remittance advices, explanation of benefits, and denial letters, etc.

• Documents accounts with clear and concise verbiage in accordance with department procedures.

• Effectively communicates utilizing telephone, email, internal processes to resolve patient inquires and insurance issues.

• Document status of billing and payment process in patient account for future follow-up, keep current on payer requirements via research and coaching to ensure guidelines and procedures are being met for each payer.

• Answer and follow up on calls from patients with billing questions complete all end of month reports as requested, directed or assigned complete all internal system service ticket requests as assigned.

• Reviews patient credits for resolution.

• Meets and exceeds quality standards.

• Attends and participates in team meetings.

• Work miscellaneous projects and tasks on an as needed basis.

• Additional duties as assigned.

QUALIFICATIONS:

• Minimum of one (1) year medical insurance/healthcare billing and collections experience with a deep understanding of medical billing rules and regulations.