Bravo Global Staffing
Reactivation Specialist
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 2+ years
- Category
- Sales
- Posted
Skills
Must have
- Strong English fluency (written and spoken) — this is the most important requirement for the role.
- 2+ years of outbound calling, appointment setting, win-back, or customer service experience preferred.
- Persistent and comfortable with objection handling and multi-attempt follow-up.
- Comfortable following scripts and documenting activity accurately.
- Experience with CRM and dialer systems (such as Lead Perfection, Salesforce, or GoTo) preferred.
Full description
Location: RemoteSchedule: Monday–Friday, 11:00 a.m. – 7:00 p.m. ET
Employment Type: Full-Time
Position Overview
The Reactivation Specialist has two primary responsibilities: 1) recovery of window & door sales opportunities that did not close the first time: cancelled appointments and unsold in-home consultations, and 2) re-engaging completed customers to generate referrals and reviews. This role rebuilds the sales calendar from the company's existing pipeline and drives customer advocacy through the ProjectHub referral platform.
Key Responsibilities
- Contact same-day cancellations and reschedules immediately to save or rebook the appointment.
- Work structured call lists of appointments cancelled 30, 60, and 90 days ago and rebook them onto the sales calendar.
- Call homeowners who received an in-home consultation but did not purchase and book follow-up appointments with a sales representative.
- Call new customers to guide them through downloading the ProjectHub app, and maintain customer project stages within the platform.
- Qualify referrals in the Pella ProjectHub platform and convert them into scheduled appointments.
- Call customers after installation to confirm satisfaction and request a five-star Google review.
- Maintain the weekly Installation Visit and Google Review tracker for the sales team.
- Follow multi-touch call, text, and email cadences and document all activity accurately within the CRM.
Qualifications
- Strong English fluency (written and spoken) — this is the most important requirement for the role.
- 2+ years of outbound calling, appointment setting, win-back, or customer service experience preferred.
- Persistent and comfortable with objection handling and multi-attempt follow-up.
- Comfortable following scripts and documenting activity accurately.
- Experience with CRM and dialer systems (such as Lead Perfection, Salesforce, or GoTo) preferred.
Compensation
Base salary plus commission opportunities.
Commission eligibility tied to:
- Rebooking cancelled appointments that run and sell.
- Coordinating rehash sales with the Retail Manager.
- Pella ProjectHub downloads, qualified referrals, and referral-generated appointments and sales.
- Five-star Google, Yelp, Angi and Houzz reviews generated through post-installation outreach.