Receptionist Content Creator

Job description

We are hiring an outstanding receptionist to join at Gems International School. This is an exciting opportunity for an educator who is passionate and eager to contribute to the academic success of our students.

GEMS International School, Al Khail, opened in September 2013, as a premium school offering the International Baccalaureate (IB) programme.

Job purpose

As the first contact person to the school, the receptionist ensures positive customer satisfaction during all interactions with existing and potential parents, visitors, staff, and students.

Key accountabilities

• Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.

• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.

• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.

• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.

• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.

• Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.

• Attend staff meetings and serve on committees as required.

Content creation

• Create engaging digital content that showcases school life, including photographs, short-form videos, reels, stories, and other social media content.

• Capture key school events, celebrations, student achievements, and activities for use across the school’s approved communication and social media platforms.

• Work closely with the Marketing, Parent Relations, and Leadership teams to ensure content is timely, engaging, and aligned with GEMS and GIS brand guidelines.

• Ensure all photography and digital content complies with safeguarding, student consent, data protection, and school policies.

• Support the promotion of school events, initiatives, and achievements through creative and engaging content.

Communications and working relationships

Internal: School staff, students, and GEMS Corporate Office staff

External: Parents/customers, prospective parents, visitors to the school

Skills description

• A minimum of one-year experience working as a receptionist or in a customer service focused role.

• English is the first language (both written and spoken).

• Interpersonal skills, able to operate in a diverse environment.

Job-specific knowledge & skills

• Ability to multi-task and cope with peaks of demand.

• Proficient secretarial and computer skills.