Receptionist

Job Title: Receptionist

Department: Administrative

Supervisor: Executive Director

Date Written: January 13, 2020

Duties & Responsibilities: Will act as a receptionist and supply clerk; performing all job duties therein entailed. Will be responsible for organizing and prioritizing work load. Handle maintenance on office equipment. Deal effectively with the public and members on a daily basis through face-to-face, telephone and electronic communications. Be able to effectively multi-task.

Qualifications:

Education: High School Diploma required. College Degree preferred.

Experience: At least two (2) full years of office experience. Preferably three (3) – five (5) years.

Functions:

• Handle a multi-line telephone system. Ensure the appropriate answering service is on for night, weekend, serve weather, and holiday schedule.

• Effectively communicate and handle the public, members, member’s families and co-workers.

• Verifying insurance with the corporate billing department.

• Be in charge of all scheduling and schedule changes for the MD, Nurse Practitioner, and Therapist.

• Call and confirm daily appointments with service recipients.

• Checking service recipients in upon arrival and notifying the providers of the kept appointment.

• Follow-up with missed appointments.

• Completing front desk memo to charts.

• Email weekly and monthly schedules to the residential facilities.

• Audit charts daily for upcoming appointments.

• Send all receipts to corporate office weekly.

• Maintain petty cash and submit for reimbursement as needed.

• Ensure postage is available and add postage when needed.

• Get all deposits ready for GMHC and send deposit information to corporate.

• Complete the sliding scale fee forms and submit to corporate office.

• Gather all monthly statistical data and other information as directed by the Executive Director.

• Assist Medical Records as necessary.

• Will collect admission paperwork for all new members and assist them with filling out that paperwork.

• Copy prescriptions by MD/NP to be scanned into service recipient’s EHR.

• Assist MOT Coordinator.

• Responsible for the gathering and distribution of incoming and outgoing mail.

• Will comply with all State and Federal laws in regards to maintaining the privacy of members.

• Perform other duties or tasks assigned by the Executive Director.

Physical Demands: Sits and walks intermittently throughout the day. The ability to handle a variety of office equipment.

Special Demands: Ability to meet and deal with a variety of employees, members, and member’s family members. Must have the ability to multi-task in a fast-paced environment. Must have a memory for details. Considerable initiative and judgment needed in promoting favorable public relations.

Acceptance Statement: I have carefully read, understand, and accept the job description, including the qualifications and requirements of the position of Receptionist, and I certify that I can and will perform the essential functions of the position.

I understand Universal Precaution Risk Classification Categories may apply to this position. I also understand that I may be exposed to AIDS/HIV and Hepatitis B viruses.

I further understand this facility is of a “at will” nature, which means that I may resign at any time and may be discharged at any time with or without cause.