Receptionist/Office Assistant

Work as scheduled approximately 30 hours per week, Monday through Friday, including minimum of one Saturday per month.

Answers phone calls, answering questions, routing and directing calls as appropriate.

Greets all customers courteously, determines their needs, and directs them to the proper person and/or department.
Provides a variety of customer service-related tasks, i.e.: balance inquiries, stop payment requests, check orders, account to account transfers, check encoding, address changes, debit card replacement and reprint requests, Reg E disputes, etc.

Assists teller area as needed, i.e.: verify money buys/sells, drawer recounts, coin machine assists/balancing, filling ATM, and other light teller tasks.
Assist loan administration assistant with various light duties as needed, i.e.: making copies, filing/imaging, fielding incoming loan clients and other loan tasks.
Acquires and maintains thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Acquires and maintains thorough understanding of security procedures.

Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
Actively listen to customers and maintain a friendly, positive and professional attitude.
Resolve difficult situations with tact and diplomacy.
Look for creative ways to make customers feel appreciated and special.