Receptionist

Compensation: £12.71 Per Hour
Weekly Hours: 40

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

Job Duties

• Meet and greet holiday guests as the first point of contact for the park.

• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.

• Provide an information service on all park activities, facilities and local services and attractions.

• Provide an efficient reservations service to all resident guests.

• Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.

• Efficiently operate the Park telephone system.

• Complete all Welcome Packs with corresponding programs, membership cards etc.

• Issue and control all keys to guest accommodation.

• Operate the Park mobile radio system.

• Take payment for holidays or caravan owners' accounts and issue receipts.

• Ensure the office and reception are always clean.

• Open and process post as required.

• Make outgoing sales calls - upselling extended stays and upgrades.

• Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Requirements

• Strong communication and interpersonal skills

• A passion for customer service and a friendly, approachable manner

• Good organisational skills and attention to detail

• Ability to work independently and as part of a team

• Previous reception or front-of-house experience is desirable but not essential

• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

Benefits

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks

• Discount at all restaurants on park for you and your family

• Free premium eye test voucher

• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.

• Discounted gym memberships

• Employee referral scheme

• Sales referral scheme

• Free expert mortgage advice

• Company pension scheme

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