Regional Ambulance Manager (East)

What will your job look like?

The Regional Ambulance Manager (East) is primarily responsible for the direct oversight of ambulance recruiting, provider relationships and satisfaction, network management, and maintenance. The Regional Ambulance Manager (East) will provide a high level of service to our Ambulance partners every day, ensuring high operational standards and provider satisfaction. The Regional Ambulance Manager (East) will also provide financial analysis of ambulance transportation costs for the assigned region.

Location: This is a remote role that can be located anywhere within the East region of the United States. This role will travel up to 25% within the East region. What you’ll do:

• Full lifecycle recruitment of ambulance vendors throughout assigned region; identify, contract and onboard ambulance vendors
• Lead the retention of and recruitment of the existing network to ensure that networks are comprehensive in geographic coverage
• Negotiate pricing and trip coverage expectations with providers
• Evaluate performance and costs of ambulance providers and hold vendors accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfaction
• Maintain a strong understanding of the client expectations, contract agreements, state/ local/ client ambulance rates and protocols, Medicaid and Medicare fee schedules, and service level expectations
• Work closely with Mobile Integrated Health team to ensure strong ambulance partnerships to provide community paramedicine and in-home services
• Oversight of internal ambulance processes, provider training, and claims resolution
• Drive ambulance cost containment initiatives through innovative recommendations, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses
• Monitor service levels and trip scheduling to ensure client and contract expectations are met
• Provide ambulance providers with answers, guidance and support for questions or concerns regarding ambulance operations, from initial trip scheduling through reimbursement
• Oversee and ensure consistency of the execution of ambulance policies and procedures
• Monitor and communicate, at least monthly, the overall performance metrics including recruitment activity and progress towards recruitment goals; meeting/ exceeding trip setting goals; provider satisfaction; ensuring metrics are being met and/or initiatives are taken to meet the metrics
• Track and report ambulance and Mobile Integrated Health implementation project progress and deliverables
• Provide support with the client when needed
• Ensure providers are educated and trained in accordance with MTM and contract specific requirements
• Participate in planning, revisions, implementation and execution of updated amendments and/or regulations
• Facilitate town halls, conventions and seminars
• Act as ambulance subject matter expert for the company and stay up to date on industry trends and service expansion opportunities
• Ensure consistency in process and quality, and will monitor to ensure contract standards are met through service levels, provider and client satisfaction, and compliance of protocols and procedures
• Execute on new implementations and client expansions

What you’ll need: Experience, Education & Certifications:

• High School Diploma or G.E.D
• Previous experience in Emergency Medical Services (EMS) industry
• Minimum 5+ years previous experience in EMS or Ambulance Operations, Dispatch Operations, Logistics or Transportation (7+ years preferred)
• Intermediate level of proficiency or above with Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
• Must possess a valid driver’s license

Skills:

• Must be results driven and able to communicate effectively with internal and external clients at all levels
• Ability to prioritize, manage multiple tasks and projects, and meet deadlines
• Strong focus on customers, accountability, teamwork, collaboration and decisiveness
• Excellent customer orientation, interpersonal and communication skills with strong follow through
• Ability to handle a high level of sensitive and confidential matters tactfully and professionally
• Strong organizational skills and ability to manage multiple projects simultaneously
• Ability to work well under pressure within a fast-paced environment
• Strong critical thinking, problem solving and analytical skills
• Must be a team player who thrives in a collaborative work environment
• Must demonstrate a high level of professionalism and customer service
• Must demonstrate an ongoing positive attitude and demeanor
• Act as a brand ambassador for the company
• Must demonstrate sound judgment and decision-making skills
• Excellent public speaking and presentation skills
• Knowledge of transportation logistics
• Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy

Even better if you have:

• Clinical license or degree; Paramedic or EMT strongly preferred
• Management experience, strongly preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.

Salary Min: $65,440Salary Max: $75,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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