Regional/Division Manager

Why Join Marshall + Sterling?

As a 100% employee-owned company with roots dating back to 1864, Marshall + Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence. Our vision of creating a future that’s safer and more secure drives everything we do.

Innovation is not optional here — it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success.

At Marshall + Sterling, you’re not just joining a company — you’re joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.

This role will be based out of Marshall+Sterling’s Poughkeepsie, New York Office.

As a Regional/Division Manager, you’ll play a key leadership role in driving the success of our teams, clients, and employee-owned organization. You’ll lead and develop Supervisors, Account Managers, and Customer Service Representatives while creating an environment where people can thrive, collaboration is encouraged, and great service is the standard. If you’re a hands-on leader who enjoys building strong teams, improving how work gets done, and driving growth, we’d love to have you join us.

• Lead and develop the region’s leadership team by recruiting, retaining, mentoring, and supporting high-performing Account Managers and Supervisors.

• Oversee key client relationships and growth opportunities, taking a direct leadership role with the region or division’s largest accounts and supporting strategies that strengthen client retention.

• Drive effective account management practices by ensuring consistent use of Service Timelines, Book Segmentation, and other tools that support proactive client service and retention.

• Develop and execute regional business strategies that support growth, profitability, staffing needs, and long-term retention goals.

• Monitor team performance and operational effectiveness, using key metrics and feedback to identify opportunities, improve processes, and ensure the region is delivering a high level of service.

• Champion quality, consistency, and innovation by identifying and sharing best practices, strengthening workflows, and supporting the adoption of new technology and agency-wide initiatives.

• Build a strong employee-owner culture and promote Marshall+Sterling, fostering collaboration across teams while representing the organization positively with employees, clients, and the community.