Regional Portfolio Manager

Job Summary

Chapman Management Group seeks a compassionate and results-oriented Regional Portfolio Manager who prioritizes creating a supportive and respectful environment for residents, employees, and stakeholders. This role demands a leader who listens first, guides by example, and leverages personal experiences—both challenges and triumphs—to solve problems with positivity and creativity.

As a Regional Portfolio Manager, you will champion an environment of growth by fostering collaborative relationships, motivating your team, and treating everyone like family. This includes ensuring that operational excellence is achieved, compliance with affordable housing regulations is maintained, and the highest standards of care are delivered to both residents and employees. Your ability to inspire trust, promote inclusivity, and build a cohesive team culture will directly impact the quality of life within the communities you oversee.

Key responsibilities include overseeing property operations, enhancing resident satisfaction, and driving financial performance while embodying Chapman's commitment to treating every interaction with care and thoughtfulness. The ideal candidate will have strong leadership skills, financial acumen, and a passion for creating thriving, inclusive communities in the Washington, DC and surrounding markets. In addition, it is imperative for the RPM to have some experience and knowledge of LIHTC, HUD, Tax Credit, Low Income, and other programs associated with Affordable Housing.

Responsibilities:

Portfolio Management

• Oversee daily operations of a portfolio of apartment communities, ensuring compliance with affordable housing regulations.
• Develop and execute strategic plans to achieve financial, operational, and compliance goals for each property.
• Monitor and analyze property performance metrics, including occupancy rates, rent collection, and expense control. (i.e., continued audits of rent roll, submission of timely recertifications, rent increase requests, market analysis).
• Conduct regular site visits to ensure all aspects of the community look good and comply with Neat, Clean, and Working guidelines.
• Maintain thorough product knowledge on all properties and major competitors through site visits and market research.
• Actively work with site teams and agencies to improve the quality of life at the communities by participating in after-hours events (e.g., back-to-school events, resident meetings, turkey giveaways).

Team Leadership

• Attract and recruit high-caliber talent so that there is always bench strength.
• Conduct regular team meetings with the staff.
• Conduct quarterly talent management discussions with the staff.
• Collaborate with Leasing/Property Managers to ensure all paperwork and leases are completed accurately and in a timely manner.
• Train and motivate associates to achieve all leasing and customer satisfaction goals
• Enforce all established policies and procedures within the company’s guidelines.
• Provide support working with Tenant Associations.
• Coordinate with onsite security personnel to improve security operations

Compliance and Reporting

• Ensure all properties meet requirements for affordable housing programs, including LIHTC, HCVP, and Inclusionary Zoning.
• Work closely with compliance teams to maintain accurate resident files, income certifications, and regulatory reports. (track required agency audits and responses such as DCHA, insurance inspections).
• Coordinate with local government agencies, housing authorities, and auditors to address compliance issues.
• Stay current on changes to affordable housing regulations and communicate updates to staff.
• Ensure all required weekly, monthly, and quarterly reports are reviewed and completed accurately and in a timely manner (internal and external reporting requirements).
• Monitor and track incident reports (property and employee-related).
• Coordinate with compliance department for ongoing audit compliance.
• Monitor and track lease violations to ensure site teams send out violations and applicable charges are added to appropriate accounts.
• Monitor and track violations to ensure they are cured timely and no abatements due to failed inspections are in place.

Financial Oversight

• Maximize rental income by implementation of effective cost control, revenue maximization, and delinquency management procedures.
• Make recommendations to VPO, Director of Accounting, and/or CFO on pricing, concession, and renewal strategies.
• Analyze budget to actual performance and provide monthly detailed variance explanations and action plans when needed.
• Develop annual property budgets, ensuring alignment with financial goals.
• Approve expenditures, financial reports, and identify opportunities for cost savings.

Vendor and Maintenance Management

• Work with Owner/Clients, Director of Maintenance, Project Manager and Property Managers in all areas concerning the upkeep and maintenance of the portfolio and apartment homes.
• Make recommendations on Capital Expenditures and assist with obtaining bids as needed.

Qualifications:

• Bachelor’s/master’s degree from an accredited college or university preferred in Business, Real Estate. or related fields.
• Five years of experience in property management is required.
• Two years of relevant multi-site experience is required.
• Proven experience in a leadership role with managing diverse properties.
• Proficiency in using property management software (preferably Entrata), word processing, excel, outlook, Microsoft Teams, and database management applications to complete and produce required reports and other employment documents.
• Strong financial acumen and analytical skills.

Skills And Requirements:

• Excellent interpersonal skills with the ability to relate to others and communicate with all levels of management effectively and sensitively.
• Ability to lead and motivate a team.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations.
• Must maintain a valid driver’s license, clean driving record and current auto insurance.
• Must comply with all safety requirements.
• Sensitivity to confidential matters is required.
• Required to complete and successfully pass the Chapman Management Group Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Physical Requirements:

Chapman Management Group will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The physical requirements include, but are not limited to:

• Ability to lift, push and pull up to 25 pounds.
• Ability to walk around the property several times daily, up to 10 miles a day.
• Ability to walk on uneven surfaces.
• Ability to climb several flights of stairs several times daily.
• Hearing and visual ability to observe and detect signs of emergency are required.
• Must be able to sit, stand, reach, bend, and stoop for extended periods of time.

• Ability to use standard maintenance equipment.
• Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sounds.
• Visual requirements including color, depth perception, and field vision.
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

Work Environment:

• Primarily office-based with frequent travel to properties within the District of Columbia and Virginia; Mid-Atlantic region.
• Occasional evening and weekend availability required for emergencies or resident events.

Equal Opportunity Employer:

We are committed to creating an inclusive environment where employees and residents of all backgrounds feel valued and supported. Applications from candidates with experience in affordable housing and a passion for community building are highly encouraged.

Diversity:

Diversity creates a healthier atmosphere. Chapman Management Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

The job duties for this position may not be limited to only those outlined in this job description. Management reserves the right to make modifications and changes to these duties at any time to meet the needs of the business.