Regulated Industries Systems Engineer

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

At New Charter Company, we are seeking a Systems Engineer, Regulated Industries (in other companies this person could hold the title of Systems Engineer CMMC, Regulated Industries Systems Engineer, CMMC Systems Engineer) to design, implement, maintain, and troubleshoot secure infrastructure solutions for regulated client environments.

This is primarily a remote role with possibility of some travel, less than 10%.

The role operates within a CMMC-accredited enclave supporting clients that process, store, or transmit Controlled Unclassified Information (CUI), and on-site work may require access to enclave facilities governed by NIST SP 800-171 and CMMC Level 2 physical and access controls.

In this role, you will partner with client engagement teams, Service Operations, the Design Team, and Information Security to deliver project, maintenance, and escalated support work across Microsoft 365, Azure, on-premises servers and networks, backup and replication platforms, and CMMC-regulated environments.

To be successful in this role, you will manage complex technical work from implementation through documentation, maintain secure and reliable client systems, and apply NIST SP 800-171, CMMC Level 2, CUI handling, access control, vulnerability management, and disaster recovery requirements. You will communicate clearly with stakeholders, resolve escalated issues, and share knowledge with junior technical team members.

General Job Duties Include

• Manage on-premises and cloud environments, including software and hardware configuration, maintenance, troubleshooting, and documentation, in alignment with New Charter specifications and client requirements.

• Complete project work, service tickets, routine maintenance, and escalated technical support both remotely and on-site.

• Collaborate with the Design Team on the development, evaluation, and delivery of client scopes of work and quote specifications.

• Develop and maintain strong expertise in Microsoft 365, Azure, network operating systems, servers, workstations, backup, email, and related network applications.

• Maintain current and accurate documentation for implementations and changes to client infrastructure.

• Maintain awareness of insider-threat indicators and follow CUI marking, handling, storage, and destruction requirements in accordance with NIST SP 800-171 and enclave policy.

• Follow enclave physical and logical access controls, including visitor escort procedures and multi-factor authentication, to safeguard CUI and enclave systems.

• Configure, monitor, and maintain backup and replication routines; coordinate scheduled disaster recovery drills and maintain supporting documentation.