Relationship Manager

Create your future with Affin! ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

ACCOUNTABILITIES:

• Credit Acquisition

Work with Head of Department with a focus on originating deals, wallet sizing and cross-selling on existing portfolio, exceeding clients’ expectations and overall growth.
Work within the confines of the Risk Management framework.

• Account Profitability

Maximize earnings potential and revenue of relationships.
Review and monitor revenue performance.
Multiple products sold to clients.
Managing portfolio’s ECL and ensuring asset quality of the portfolio.

• Client Relationship Management

Support, identify, solicit and establish a high value client base for the bank
Ultimate ownership of customer relationship and customer interface
Activate opportunities and risk criteria.
Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account.
Internal coordination/liaison with service delivery centers / HQ departments to maximize process efficiency and customer satisfaction.

• Service Management

Promptness in completing annual reviews, other credit submissions and preparation of Executive Summary, where necessary.
Ensure promptness and quality of credit processing
To present all annual review papers to Group Management Credit Committee.
Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL.
Provide customer level information to relevant parties within the Bank.
Facilitate the drawdown of facilities.

• Staff Development

Mentor and coach to the Assistant Relationship Manager(s) (ARM)
Identify training needs and recommend ARM for development training.
When and where necessary, to guide and advise the ARM of their portfolio management

• Compliance to Regulatory and Bank's Policies and Procedures

To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency.
Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/ Compliance.
Accurately assess the risk profile, suitability and appropriateness of clients when marketing products and services by maintaining an accurate and up to date call report.
To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions.
Apply regulatory requirements such as KYC, AML/CFT and procedures at all times