Full description

KEY RESPONSIBILITIES:

To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and services
To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share
Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank’s focus with targeted presentations.
Develop appropriate plans and execute the same to retain and grow the bank’s strategic partnerships within the diaspora market
Analyze market intelligence across competitors, global markets and champion development of innovative products.
To ensure quality service delivery to Diaspora customers to achieve agreed service levels
Create brand internalization through training programs and support to the bank staff and sales team to enhance product knowledge of the diaspora products with an aim of increasing product uptake
Build a quality diaspora asset portfolio as per set targets and maintain portfolio quality within acceptable credit risk exposure (below 5%)
Prepare and maintain appropriate management reports
Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & ProfessionalParticularsDetailSpecific Field or QualificationNeed Type[4]Education Bachelors DegreeAny fieldRQProfessional QualificationsACCAAA Masters DegreeInternational BusinessAA 2. Experience

Total Minimum No of Years’ Experience Required5 DetailMinimum No of YearsNeed Type[5]Experience Area - Sales2ESExperience Area - Credit1ESExperience Area - Banking Ops1ESExperience Area – Customer Relationship Management2ES

Relationship Manager, Diaspora Banking

Compensation

Not disclosed

Location

Kenya

Work setup

Onsite

Seniority

Not specified

Employment

Full time

Experience

Not specified

Full description

KEY RESPONSIBILITIES:

To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and services
To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share
Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank’s focus with targeted presentations.
Develop appropriate plans and execute the same to retain and grow the bank’s strategic partnerships within the diaspora market
Analyze market intelligence across competitors, global markets and champion development of innovative products.
To ensure quality service delivery to Diaspora customers to achieve agreed service levels
Create brand internalization through training programs and support to the bank staff and sales team to enhance product knowledge of the diaspora products with an aim of increasing product uptake
Build a quality diaspora asset portfolio as per set targets and maintain portfolio quality within acceptable credit risk exposure (below 5%)
Prepare and maintain appropriate management reports
Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & ProfessionalParticularsDetailSpecific Field or QualificationNeed Type[4]Education Bachelors DegreeAny fieldRQProfessional QualificationsACCAAA Masters DegreeInternational BusinessAA 2. Experience