Remote Bilingual Customer Service and Sales Specialist
- Compensation
- Not disclosed
- Location
- Ottawa, CA-ON
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Sales
- Posted
Skills
Must have
- Superb verbal communication skills with perfect fluency in both official languages, English and French is required.
- High school diploma and 2 years of previous customer experience required.
- Contact center experience considered a strong asset.
- Previous financial services experience and knowledge of credit cards would be considered an asset.
- Passionate about being a Customer Service Professional
- Proven active listening, analytical and problem-solving skills.
- Positive attitude with an ability to work well with others.
- Flexible, conscientious, and able to follow directions.
- Proficient in Microsoft Suite Applications with strong keyboarding skills
- Demonstrated ability to work within time constraints.
- Ability to multitask and work multiple assignments throughout a shift.
- Achieve or exceed performance targets in-line with Goals and Objectives for a CSR role- quality, average handle time.
- Must have flexibility and willingness to move between various shifts.
Full description
**Req ID: 388384
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
- Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
- Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
- Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
- Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We’re glad you asked!
- All equipment required for you to be successful in your role
- Virtual paid training
- Comprehensive benefits package (medical, vision, and dental)
- Employee Assistance Program
- RRSP program options
- Short- and Long-Term Disability options
- Rewards and Recognition programs
- Internal career advancement opportunities
Position Overview:
Primary responsibilities include handling inbound calls from existing and potential customers regarding application processing, account updates, product information questions and website support.
Representing our and our clients’ brand, you will directly affect cardholder’s impressions of the quality of service and thus need to be focused on efficiency and the quality of customer interactions you deliver within our fast-paced and dynamic work environment.
Position: Customer Service and Sales Specialist
Position Status: Full Time Permanent – Work from Home
Hours of Work: Monday – Sunday (Rotational Shifts)
Location: Remote.Open to applicants located in Alberta, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, and Nova Scotia.