Remote_ Certified Appian Developer_ new york, NY

Job Description: Remote

6-12+ months

Contract

Essential Skills: Appian Certified Senior or Lead Software Developer Certification Recommended.

Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews.

Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs.

Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents.

Drives problem management by addressing recurring issues through root cause fixes and automation.

Enhances system performance and resilience through targeted improvements and tuning.

Supports change and release activities to ensure smooth, low-risk deployments.

Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity.

Maintains runbooks and documentation to improve support efficiency.

Drives automation to reduce manual effort and improve response times.

Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks.

Work Authorization

Applicants must be legally authorized to work in the United States.

Equal Employment Opportunity

Themesoft Inc is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

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