Remote Snowstorm Dispatcher — Seasonal / As Needed

Remote Snowstorm Dispatcher — Seasonal / As Needed

SnowWorX provides commercial snow and ice removal services in the northeastern United States. We are hiring four experienced remote dispatchers for seasonal, as-needed storm coverage during winter 2026–2027.

We need people who can actively coordinate field teams, track progress and follow through on urgent problems while remaining calm and accurate.

This is a live dispatch role. It is not a general virtual assistant position.

Coverage

• North primary dispatcher

• North relief dispatcher

• South primary dispatcher

• South relief dispatcher

Normally one active dispatcher covers North and one covers South during storms. Longer events use rotation. All four will be cross-trained on both teams.

Schedule and pay

• $19 USD per hour for active dispatch work.

• Weather-dependent shifts generally range from approximately 5 to 12 hours.

• Extended storms use rotating coverage with arranged breaks and documented handoffs.

• Availability may include days, nights, weekends and holidays based on U.S. Eastern Time.

• No guaranteed weekly hours. You must commit to agreed coverage windows and fully focus on each accepted shift.

• Required training is paid. Training terms will be provided before acceptance.

Responsibilities

• Monitor crew communications, GPS, work orders, service photos and property status. Track arrivals, progress, delays and completion.

• Relay approved instructions and confirm acknowledgment. Flag no-shows, breakdowns, material shortages, service concerns and approaching deadlines.

• Escalate issues to the Snow Commander, record ownership and next actions, and follow up until resolution is confirmed.

• Maintain accurate dispatch records and hand off all open matters. Work within company procedures and approved authority, using our digital and AI-supported tools.

Requirements

• Experience in live fleet, field-service, towing, delivery, emergency or comparable dispatch.

• Clear spoken and written English; strong listening, prioritization and computer skills.

• Experience handling U.S. operations is helpful. Trucking applicants must explain their live driver coordination experience in addition to any load-booking work.

• Reliable computer, at least two monitors, noise-canceling headset, quiet workspace, high-speed internet with backup, suitable power backup and smartphone.

• Required company time tracking applies.

Selection process

• Application and prescreen

• Original 2–3 minute voice screening

• Skills review

• Interview with Amy

• Paid practical dispatch assessment

• Internal verification and operational approvals

• Final hiring approval from Chris before any offer

Do not promise or expect standby pay, guaranteed shifts, or unapproved compensation terms.

This is a remote position.