Remote Support Services Representative (Dutch)

Join our team dedicated to providing exceptional customer service for a prestigious client in the home appliances sector. As a Customer Service Representative, you will be at the forefront of ensuring seamless support for our business partners and end consumers, handling a range of service requests, inquiries, complaints, and sales-related activities.

Key Responsibilities

• Service Request Management:

• Initiate service visits for repairs, installations, or maintenance upon request from business partners.
• Utilize Call Assistance tools to troubleshoot and resolve issues remotely where possible, minimizing unnecessary technician visits.
• Coordinate service orders, ensuring all preparations are made and confirming technician availability.

• General Inquiries:

• Provide comprehensive information to business partners based on their needs.
• Access and utilize relevant data sources to facilitate accurate and prompt responses.
• Initiate follow-up activities for sending necessary materials like catalogues or brochures.

• Service Related Complaints:

• Register complaints systematically, ensuring all relevant details are captured.
• Attempt resolution during initial contact; escalate complex issues to supervisors as needed.
• Set up follow-up actions to ensure timely resolution and customer satisfaction.

• Spare Part Sales:

• Proactively identify opportunities for spare parts sales during customer interactions.
• Execute up-selling and cross-selling strategies sensitively and professionally, adhering to ethical sales practices.

Compensation and Benefits

• Base Salary: 1500 EUR gross per month.
• Performance Bonus: Up to 10% based on individual and team achievements.
• Work Schedule: Flexible, Monday to Sunday, between 10:00 and 22:00.
• Training: Fully paid 2-week remote training program.
• Work Environment: Remote position based in Greece.

Relocation Package (for candidates outside Greece)

• Accommodation: 2 weeks in a hotel upon arrival.
• Travel: Flight ticket provided (within EU), including airport pickup.
• Support: Assistance with real estate agency fees to facilitate settling in.

Desired Skills and Qualifications

• Customer Service Excellence: Previous experience in customer service or related fields.
• Communication Skills: Ability to communicate effectively and professionally with diverse stakeholders.
• Problem-Solving Skills: Capable of handling and resolving customer inquiries and complaints.
• Sales Acumen: Experience or willingness to engage in sales-oriented tasks.
• Technical Aptitude: Comfort with using technology and learning new systems.

Join Our Team

If you thrive in a dynamic, customer-centric environment and are passionate about delivering outstanding service, we invite you to apply. This role offers a unique opportunity to work remotely while supporting a renowned global brand. Grow your career with us and make a difference in customer satisfaction and business success.

Application deadline: 06.01.2025