Rental Assistance Programs Manager

We are currently hiring a Rental Assistance Programs Manager within Rental Assistance. This is an excellent opportunity to join the team, where you can gain a deep understanding of our business, make a difference in people's lives every day, and advance your career.

Who We Are

Burlington Housing Authority serves the greater Burlington community with housing that is affordable, rental assistance, and support services. Our mission is to provide low-income, vulnerable members of our community access to safe, affordable housing and retention support services in ways that encourage stability, improve quality of life, end homelessness, and foster vibrant neighborhoods.

BHA serves a diverse population of tenants and partners with a variety of community agencies. To most effectively carry out our vision of delivering safe and affordable housing to all, we are committed to cultivating a staff that reflects varied lived experiences, viewpoints, and educational histories. Therefore, we strongly encourage candidates from diverse racial, ethnic, and cultural backgrounds, persons with disabilities, LGBTQ individuals, and women to apply. Multilingualism is a plus!

Position Overview

The Rental Assistance Programs Manager is responsible for assisting the Director of Rental Assistance with the administration, oversight, and daily operations of the Burlington Housing Authority’s rental assistance programs. The position provides day-to-day management and supervision of Multifamily, Tax Credit, and HOME rental assistance programs and provides support to the Housing Choice Voucher (HCV) program, including special programs and partnerships such as the Family Unification Program (FUP), Veterans Affairs Supportive Housing (VASH), Local Preference, and Homeless Preference.

The position has primary operational responsibility for assigned PBRA, Tax Credit, HOME, and other rental assistance program functions. The Programs Manager coordinates routine program monitoring, file reviews, quality control activities, and smaller audits for assigned programs; develops and implements corrective actions; and ensures that identified issues are appropriately addressed and escalated when necessary.

Work Location

This is an in-person position in Burlington, VT.

Duties and ResponsibilitiesProgram Operations and Administration

• Leads the day-to-day administration and coordination of assigned rental assistance programs.

• Oversees workflow, workload distribution, deadlines, and operational priorities within assigned program areas.

• Ensures program activities are completed accurately, timely, and in accordance with applicable regulations, policies, procedures, and Authority requirements.

• Reviews program processes and recommends operational improvements to the Director of RA.

• Serves as a resource to staff regarding routine program questions and issues.

PBRA, Tax Credit, and HOME Programs

• Provides operational oversight and technical guidance for assigned PBRA, Tax Credit, HOME, and related rental assistance activities.

• Monitors program requirements and assists staff in applying applicable HUD, federal, state, local, and program-specific requirements.

• Reviews complex or unusual cases and escalates significant regulatory or policy questions to the Director.

• Coordinates with property owners, management agents, applicants, participants, staff, auditors, and other stakeholders as appropriate.

• Maintains familiarity with applicable program regulations and keeps current on changes affecting assigned programs.

Supervision and Staff Leadership

• Provides day-to-day supervision, direction, coaching, and support to assigned staff.

• Establishes work priorities and monitors completion of assignments.

• Provides training and technical assistance to staff on program procedures, regulations, documentation, and customer service.

• Reviews work for accuracy and identifies training or performance needs.

• Participates in hiring, performance evaluations, disciplinary matters, and other personnel activities as assigned.

• Promotes consistent application of policies and procedures across program areas.

Quality Control, Monitoring, and Smaller Audits

• Leads preparation for and coordination of routine monitoring reviews, file reviews, quality control reviews, and smaller audits for assigned programs.

• Organizes requested documentation and coordinates responses to routine audit and monitoring requests.

• Reviews findings with appropriate staff and develops or coordinates corrective actions.

• Tracks corrective actions to completion and reports significant or unresolved issues to the Director.

• Maintains organized documentation and an appropriate audit trail for program reviews.

• Assists the Director with SEMAP and major HUD or program audits by providing records, reports, samples, explanations, and other requested information.

Compliance and Risk Management

• Identifies potential compliance issues and brings significant concerns to the attention of the Director.

• Assists with implementation of corrective actions and process improvements.

• Monitors recurring errors or deficiencies and recommends training or procedural changes.

• Helps ensure required records, certifications, notices, files, and supporting documentation are maintained appropriately.

• Supports the Authority's efforts to maintain compliance with applicable HUD, PBRA, Tax Credit, HOME, and other program requirements.

Reporting and Documentation

• Prepares routine reports, correspondence, tracking documents, and management information as requested.

• Reviews program data for accuracy and completeness.

• Maintains records necessary to demonstrate compliance and support monitoring and audit activities.

• Provides the Director with regular updates regarding program operations, staffing, workload, compliance concerns, and significant issues.

Customer Service and External Relationships

• Promotes professional, respectful, and responsive service to applicants, participants, landlords, owners, management agents, and community partners.

• Assists in resolving escalated routine customer or landlord issues.

• Represents the Authority professionally in meetings and other settings as assigned.

• Works collaboratively with other Authority departments and external partners.

Policy and Procedure Implementation

• Assists the Director in reviewing and updating program procedures.

• Recommends operational changes based on regulatory changes, monitoring results, staff experience, and program needs.

• Implements approved policies and procedures and ensures staff understand and follow them.

• Does not independently establish agency-wide policy or make significant regulatory interpretations without consultation with the Director.

Authority and Decision Making

The Rental Assistance Programs Manager has authority to make routine operational decisions within established Authority policies and procedures and to direct the day-to-day work of assigned staff.

The Manager is expected to exercise independent judgment in routine program administration, staff workflow, customer service, quality control, and resolution of operational issues. Matters involving significant regulatory interpretation, major compliance concerns, potential financial liability, agency-wide policy, major audit findings, or other matters outside established procedures should be elevated to the Director of Rental Assistance.

The position is not the final authority for SEMAP, major HUD audits, agency-wide compliance strategy, or significant policy decisions.

Other Duties

• Performs other related duties as assigned by the Director of Rental Assistance or Executive Director.

Minimum Qualifications

• Relevant experience in Federally subsidize housing, affordable housing, rental assistance, property management, government programs, or a closely related field.

• At least two years experience in staff supervision role

· Bachelor's degree in public administration, business administration, housing, finance, social services, or a related field; or an equivalent combination of education and directly related experience.

• Demonstrated ability to interpret and apply program requirements, policies, and procedures.

• Demonstrated organizational, analytical, communication, and problem-solving skills

• Ability to manage multiple priorities and meet established deadlines.

• Ability to maintain confidentiality and exercise sound judgment.

• Ability to work effectively with staff, participants, applicants, landlords, owners, auditors, and other stakeholders.

Physical Activities

Constantly:

• Remaining in a stationary position, often standing or sitting for prolonged periods
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hand, and/or fingers
• Assessing the accuracy, neatness, and thoroughness of the work assigned
• Adjusting or moving objects up to 5 pounds in all directions

Occasionally:

• Ascending or descending stairs
• Moving self in different positions to accomplish tasks in various environments

Environmental Conditions

Occasionally:

• Noisy environments
• Small and/or enclosed spaces
• Low temperatures
• High temperatures
• Poor ventilation

Physical Demands

Constantly:

• Sedentary work that primarily involves sitting and/or standing

Occasionally:

• Light work that includes moving objects up to 20 pounds

Total CompensationBase wages Pay range is between $33.65 - $38.46 per hour

This is a full time non-exempt position with benefits.

Benefits

• Health Insurance (BHA covers between 80% to 83% of the premium for employees) or a $6,000 opt-out payment in lieu of BHA health insurance. (To qualify for the Opt-Out, proof of health insurance is required.)
• Health Reimbursement Account. BHA pays 90% of the deductible as the insurance is being used. That's up to $2,880 for single enrollment and up to $5,760 for two-person and family
• Flexible Spending and Dependent Care Accounts
• Dental and vision insurance (Voluntary plans offered at a discounted group rate.)
• Short and long term disability coverage (BHA pays 50% of discounted group rate)
• Basic life insurance and accidental death (provided at no cost to employees)
• Retire plan is a defined contribution plan. BHA makes annual contribution equal to 10% of base wages
• Section 457 plan. BHA employees can contribute to this retirement plan
• Employee Assistance Plan
• Generous time off policy including 12 days of paid time off and 12 days of sick time in the first year. In addition to the paid time off, BHA recognizes 13 (paid) holidays and 2 (paid) floating cultural holidays.
• Annual Performance Bonus

Burlington Housing Authority is an Equal Opportunity Employer