Repair Sales Representative - Atlanta GA

Are you the person customers trust to give them a straight answer? Do you enjoy picking up the phone, explaining a problem in plain language, and following up until the job is approved? If you're personable, persistent, and motivated by closing, this role may be for you.

Fire Protection Services, LLC is seeking a Repair Sales Representative to follow up on open repair quotes with our existing inspection customers. When an FPS inspection finds deficiencies in a customer's fire and life safety systems, we send a quote to correct them. This role owns what happens next: reaching out to the customer, answering their questions, putting their mind at ease, and securing approval so the repair gets done and the building stays protected.

Job Summary

Convert open repair quotes into approved work by following up with existing FPS inspection customers. This role supports revenue growth and customer safety by contacting customers who have received a quote to correct deficiencies, explaining what was found and why it matters, addressing their concerns, and guiding them to approval. Once a quote is approved, this role hands the job off cleanly so the repair is scheduled and completed.

Key Responsibilities

• Follow up by phone and email with existing inspection customers who have received repair quotes
• Explain inspection deficiencies and the proposed repair in clear, plain language
• Answer customer questions about scope, pricing, timing, and why the repair is needed
• Address concerns and objections so customers feel confident approving the work
• Secure quote approvals and any required documentation, such as signed approvals or purchase orders
• Manage a queue of open quotes and prioritize follow-up by age, value, and severity of the deficiency
• Maintain a consistent follow-up cadence until each quote is approved or closed out
• Keep accurate records of customer contact, quote status, and next steps in CRM and service management systems
• Collaborate with Operations, Customer Service, and field technicians to clarify scope, request quote revisions, and ensure a smooth handoff to scheduling
• Recognize additional customer needs during conversations and route them to the right team
• Build and maintain strong, long-term customer relationships

Sales Performance Expectations

• Own your open quote queue, follow-up activity, and approval results
• Meet or exceed monthly quote conversion goals
• Achieve defined quarterly approved repair revenue targets
• Maintain established weekly activity metrics (calls, customer conversations, approvals)
• Follow up on new quotes promptly and keep aging quotes from going stale
• Demonstrate accountability for commitments and follow-through
• Partner effectively with internal teams to support customer success