Research Laboratory Infrastructure Engineer (Level II OR Senior)

The Senior OR Level II Research Laboratory Infrastructure Engineer will join the Laboratory IT Services (LITS) team within Research Information Systems (RIS) to provide technology services, support, consultation, and innovative solutions to St. Jude research faculty and laboratories. This role serves as a key technical partner to researchers, ensuring the reliability, security, and performance of laboratory computing infrastructure and research technologies that support critical scientific discovery.

The successful candidate will leverage expertise in systems administration, networking, information security, and troubleshooting to support a diverse research environment. This position collaborates closely with faculty, laboratory staff, and IT teams to design, implement, and maintain infrastructure solutions across Windows, macOS, and Linux platforms. Experience supporting complex technology environments, such as research institutions, universities, manufacturing, or other large-scale technical organizations, is highly valued. Familiarity with biomedical research technologies, high-end scientific instrumentation, high-performance computing environments, and related research systems is preferred.

Through a combination of technical leadership, customer-focused support, and strategic problem solving, this role helps enable world-class research by delivering secure, scalable, and reliable technology solutions that meet the evolving needs of the St. Jude research community.

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Senior Level

​Job Responsibilities:

• Oversee configuration and management of the IT infrastructure to support requirements (e.g. data retention, security, business continuity, disaster recovery, information risk management).
• Monitor and evaluate the efficiency and effectiveness of infrastructure service delivery methods and procedures.
• Lead and manage internal infrastructure through established regulations & standards.
• Implement and monitor incident/problem & disaster recovery for infrastructure support.
• Manage and provide current systems usage statistics, provide future projected growth estimates based on customer’s demand.
• Partner with internal teams to develop prioritization, metrics, and processes around capacity planning and infrastructure availability.
• Periodically present capacity planning and performance reports to senior leaders during presentations and meetings.
• Benchmark, analyze, and make recommendations for improvement of IT infrastructure.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Minimum Education and/or Training:

• Bachelor's degree in Computer Science, Engineering, Business or related field of study required.