Reservation Manager

We're looking for an experienced and detail-oriented Reservations Manager to join our dynamic team in Cairo, Egypt. In this pivotal leadership role, you'll oversee the day-to-day operations of our Reservations Department, driving operational excellence, delivering exceptional customer service, and maximizing revenue opportunities. You'll lead and mentor a dedicated team, collaborate strategically with key stakeholders, and play a crucial role in forecasting, reporting, and revenue optimization. This is an exciting opportunity for a driven professional ready to make a meaningful impact in a supportive, growth-focused environment.

• Lead, mentor, and develop the Reservations team to achieve service excellence and revenue targets while fostering a collaborative and inclusive work environment
• Manage occupancy forecasting, monthly objectives, and revenue strategies in partnership with senior management to drive business growth
• Handle incoming reservation inquiries professionally while identifying and maximizing upsell opportunities to increase revenue
• Monitor and optimize room availability, rate structures, and inventory across Property Management Systems (PMS), Global Distribution Systems (GDS), and online booking platforms
• Conduct regular yield management meetings and collaborate effectively with Sales, Front Office, and Revenue teams to align organizational goals
• Oversee group bookings, special allocations, and promotional inventory with meticulous attention to accuracy and detail
• Ensure high accuracy of all reservation data, communications, and reporting to maintain operational integrity
• Analyze booking trends, occupancy patterns, and performance metrics to inform strategic decision-making and identify improvement opportunities
• Implement efficient processes and innovative solutions to enhance team productivity and customer satisfaction
• Act as a brand ambassador, promoting organizational values and service excellence both internally and externally

Required:

• Minimum 1 year of professional experience in a Reservations leadership role
• Strong computer skills with proficiency in Property Management Systems (PMS), ideally Opera Cloud or similar platforms
• Exceptional communication and interpersonal skills with the ability to manage stakeholders at all levels
• Proven coaching and team development capabilities
• Analytical mindset with strong attention to detail and a commitment to accuracy
• Ability to thrive in a fast-paced, high-volume environment while maintaining composure and resilience
• Demonstrated problem-solving skills and ability to make decisive decisions under pressure
• Strong organizational and time management skills with the ability to multitask effectively

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.