Reservation Manager

Responsibilities:

• Manage and oversee the reservation department to ensure smooth and efficient operations.
• Develop and implement strategies to maximize room occupancy and revenue.
• Monitor reservation trends and provide accurate forecasting and reporting to management.
• Supervise and train reservation staff to deliver exceptional customer service and maintain brand standards.
• Handle VIP bookings, group reservations, and special requests with professionalism and precision.
• Maintain effective communication with other departments to ensure seamless guest experiences.

Qualifications:

• At least 5 years of experience in reservations management or a similar role in a five stars hotel.
• Bachelor's degree in Hospitality Management or a related field (preferred).

Skills:

• Strong leadership and team management abilities.
• Proficiency in reservation software and hotel management systems.
• Excellent communication and interpersonal skills.
• Analytical skills with a focus on maximizing revenue and operational efficiency.