Reserve Travel Designer - Chase Travel (Heathrow, FL - Hybrid)

Transform the travel experience as a Luxury Travel Advisor at Chase Travel, where your commitment to personalized service and industry expertise will make a lasting impact. Be part of a diverse, collaborative team focused on growth and opportunity, and deliver the highest standards of excellence to our valued clients.

As a Reserve Travel Designer within Chase Travel, you will have the opportunity to leverage your expertise in luxury travel to deliver exceptional customer service. You will collaborate with customers to understand their needs and preferences, advising on destinations, transportation, travel dates, accommodations, and more. Your role will involve creating seamless end-to-end itineraries and ensuring a high-touch experience for our discerning clients. Join us in a dynamic and collaborative environment where your passion for travel and commitment to service excellence will promote success and career growth.

You will deliver exceptional customer service, drive key customer experience metrics, meet and/or exceed deadlines and expectations, and maximize opportunities to drive bookings through service. You will have deep expertise in travel and lifestyle servicing or the luxury/hospitality industry, with a proven track record of providing white-glove service to discerning customers.

Job responsibilities

• Research, design, and book tours, cruises, travel packages, and customized travel programs, creating seamless end-to-end itineraries.
• Collaborate with customers to understand needs and preferences, advising on destinations, transportation, travel dates, accommodations, costs, and benefits.
• Drive customer experience metrics (NPS/OSAT, booking conversion, service quality) by delivering exceptional service in every interaction.
• Offer comprehensive travel solutions to ensure each travel component is thoughtfully integrated for a seamless experience.
• Utilize Chase Travel tools and platforms to manage reservations, flights, ground transportation, and payment collection efficiently.
• Engage with team members, colleagues, and suppliers to stay current on travel trends and destinations, enhancing confidence in recommendations.
• Coordinate with support groups to deliver a personalized, high-touch customer experience.
• Maintain accurate documentation of all customer interactions and data in required tools.
• Ensure commitments and deadlines are met by following up and following through to meet service level agreements (SLAs).
• Advise customers proactively on travel options, benefits, and costs to maximize satisfaction and value.
• Integrate service excellence into every customer engagement, consistently exceeding expectations.

Required qualifications, capabilities, and skills

• Minimum 2 years of experience as a Travel Advisor, Agent, or Consultant, specializing in luxury travel.
• Deep understanding of the luxury travel market and high-end client expectations.
• Exceptional phone, written, and consultative customer service skills with a focus on white-glove service.
• Demonstrate Chase Travel Servicing values: Confident, Observant, Responsible, Exceptional.
• Positive, professional, and collaborative spirit with curiosity and passion for travel.
• Strong organizational skills, keen attention to detail, and ability to multi-task and resolve problems.
• Impeccable listening skills, willingness to learn, and ability to work independently and within a team.
• Build effective relationships within the team and across colleagues.
• Understand, prioritize, and manage multiple complex customer needs and requests with strong time management.
• Deliver creative, comprehensive vacation itineraries that drive customer value.
• Lead through transformation with a strong growth mindset and passion for career development.

Preferred qualifications, capabilities, and skills

• 5+ years of experience as a Travel Advisor, Agent, or Consultant, specializing in luxury travel.

Shift / Schedule Information

• Schedules are based on the needs of the business and may vary; employees are not able to select their own shifts.
• Current operating hours: Mon–Fri, 8am–8pm EST. Flexibility may be required for overnight or weekend shifts as business needs evolve (we are currently not open on weekends, but that is subject to change).
• Currently, this role does not qualify for a shift differential.
• Training is required and may differ from your regular schedule.