Restaurant Manager - Major's

Major’s, the signature restaurant of Cambridge House in Mayfair, is a glamorous ode to ritzy mid-century dining, drawing inspiration from the classic London grill. Major’s blends timeless elegance with dramatic flair. The menu will be a love letter to classic cuisine, showcasing the finest cuts of meat and seafood and local produce. An original concept, Major’s is set to redefine London dining.

As Restaurant Manager of Major’s, you will work closely with the General Manager to lead the day-to-day operation and experience of Cambridge House’s restaurant. With a deep understanding that exceptional dining extends far beyond the plate, you will champion every detail - from a warm, intuitive welcome and confident, engaged service to seamless collaboration between kitchen and floor. You will set the tone from first arrival to final farewell, creating an effortlessly elegant, vibrant and distinctive restaurant experience that leaves a lasting impression and inspires guests to return.

Key Responsibilities:

• Lead and support the opening and ongoing operation of Major’s alongside the General Manager, translating the restaurant’s vision into a distinctive identity and consistently excellent standards.

• Own the guest experience from arrival to farewell, setting the pace of service, anticipating needs and ensuring every detail reflects the character of Major’s.

• Partner closely with the Culinary team to ensure menus, service styles and guest expectations are aligned and consistently delivered.

• Build strong relationships across Cambridge House, collaborating with Food & Beverage, Reservations and Front-of-House teams to create a connected experience throughout the House.

• Lead onboarding, training and coaching to ensure the team feels confident, valued and connected to the vision of Major’s.

• Curate a culture of shared responsibility, open communication and genuine camaraderie, where preparation is thorough and every team member understands their role in the guest experience.

• Bring the personality of Major’s to life through thoughtful guest engagement, building meaningful relationships with returning guests and handling feedback and service recovery with care and good judgement.

• Maintain impeccable standards of cleanliness, presentation, food safety, licensing and health and safety across the restaurant.

• Confident in leading pre-openings, establishing operating procedures, service standards and training plans, while building a collaborative, supportive and connected team culture.

• Highly organised and composed under pressure, with a creative, solutions-focused mindset, strong attention to detail and the ability to balance priorities, build relationships, challenge convention thoughtfully and learn from others.

• A thorough understanding of hospitality and restaurant operations, with commercial awareness across financial performance, stock management and daily administration.

• Flexibility to work evenings, weekends and the varied hours that come with a restaurant at the heart of Mayfair.

• The right to work in the UK.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

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