Restaurant Manager
- Compensation
- Not disclosed
- Location
- Johannesburg, South Africa
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Hospitality
- Posted
Must have
- 3 to 5 years of proven restaurant management experience within high-turnover, fast-paced dining, pub, or brewery environments.
- Solid working knowledge of cellar management, stock administration, and food and beverage cost containment.
- Proven leadership capabilities with the composure to manage service demands under sustained operational pressure.
- Full flexibility to work rotational airport operating shifts, including early mornings, night shifts, weekends, and public holidays.
- Reliable transport to ensure punctual arrival at O.R. Tambo International Airport irrespective of shift timing.
- Ability to secure and retain an official airport security clearance card (clean criminal record mandatory).
Nice to have
- Prior management experience in airport concessions, high-footfall entertainment centres, or craft beverage taprooms.
- Formal hospitality or food and beverage management qualification.
Full description
An established hospitality brand specialising in craft beverages is seeking two hands-on, resilient Restaurant Managers to lead front-of-house (FOH) and back-of-house (BOH) operations at their busy O.R. Tambo International Airport outlet. This role operates within a bustling international transit hub, requiring sharp problem-solving abilities, high service standards, and steady operational leadership. The appointed managers will steer team performance, maintain product quality across food and craft beverages, enforce airport compliance, and deliver a welcoming, efficient customer experience for domestic and international patrons.
Working Hours: Shift-based schedule aligned with airport operating hours, requiring comprehensive availability across early mornings, late evenings, weekends, and public holidays.
**Key Responsibilities:
Operational Standards & Guest Journey
- Oversee floor service and bar activities during peak trading periods to maintain prompt, high-calibre guest service.
- Address and resolve customer feedback or complaints diplomatically and efficiently.
- Enforce adherence to airport security mandates, health and safety regulations, and food hygiene legislation.
- Maintain a dedicated managerial presence on the floor during service rushes.
Team Leadership & Staff Enablement:
- Supervise, coach, and support FOH floor teams, bar personnel, and auxiliary staff.
- Run daily pre-shift meetings, distribute tasks, and manage staff deployment.
- Direct shift scheduling, track punctuality, handle attendance, and apply workplace discipline when necessary.
- Facilitate continuous workplace training focusing on beverage knowledge, guest hospitality, and suggestive selling techniques.
Cellar, Stock & Cash Administration:
- Champion product quality with emphasis on craft beer storage, draught line management, pouring standards, and menu recommendations.
- Conduct regular inventory audits, record stock movements, minimise wastage, and control shrinkage.
- Oversee daily cash handling, float allocations, and end-of-shift reconciliations.
Systems & Operational Reporting:
- Manage daily transactions and floor reporting via electronic Point of Sale (POS) infrastructure.
- Compile accurate shift handover logs and operational summaries for executive review.
Requirements
- 3 to 5 years of proven restaurant management experience within high-turnover, fast-paced dining, pub, or brewery environments.