Restaurant Manager

Business / Restaurant Operations

• Ensure smooth running and success of the business

• Analyze financial performance to formulate, develop and implement plans to improve salesand profitability of the business

• Oversees and manage restaurant operations and cash management

• Ensure smooth outlet opening, renovating or reinstatement

• Execute plans and instructions from the management

Restaurant Management & Planning

• Propose marketing ideas

• Assuring productivity and efficiency while managing cost

• Analyze the situation, identify the needs of the business and propose with ideas and solutions

• Prepares outlet schedule, inventory and accuracy of payroll submission

• Follow up on service recovery for all products and service lapses

• Lead investigation and resolution of all customer complaints and/or feedback in a timely and efficient manner

Menu Execution and Delivery

• Propose new menu items and promotions

• Supervise stations to deliver orders in accordance to defined cooking processes, recipe andhealth & safety standards

• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu

• Conduct training & re-training from time to time for both existing and new menu items

Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by guiding kitchen supervisors on placing of orders

• Check to ensure quality of delivered supplies from time to time

• Manage kitchen storage capacity

• Oversee the setting up and cleaning of stations by staffs

• Oversee workflow for stations to ensure that processes adhered to specifications and guidelines and to provide recommendations to improve efficiency

Quality Assurance & Control

• Ensure Standard Operating Procedures are updated and followed

• Liaise with suppliers and supervise supply chain and inventory

• Maintain overall restaurant cleanliness

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Conduct training and educate operation team on best practices, company policies and excellent service standard

• Manpower planning, training and recruitment

• Conduct appraisals professionally to track and measure staffs’ performance

• Ensure workplace safety practices

• Create a work environment that promotes teamwork, performance feedback, recognition and executing fair disciplinary management and staff retention