Full description

Job Summary

The Restaurant Supervisor supports the Restaurant Manager in overseeing daily operations, supervising service staff, maintaining food-service standards, and ensuring guests receive a positive dining experience. The role also covers staff coordination, customer-service recovery, safety compliance, inventory control, and basic operational reporting.

Key Responsibilities

Supervise daily restaurant opening, service, and closing activities.
Assign workstations and duties to service staff.
Conduct pre-shift briefings and communicate daily promotions, reservations, and operational concerns.
Monitor service quality, food presentation, cleanliness, and employee performance.
Welcome guests and handle complaints professionally.
Coordinate with kitchen, bar, cashier, and management teams.
Train new employees in service procedures, menu knowledge, hygiene, and workplace safety.
Monitor employee attendance, punctuality, grooming, and compliance with company policies.
Support staff scheduling and arrange replacements when necessary.
Check stock levels and assist with ordering food, beverages, and operating supplies.
Reduce waste, control costs, and report stock discrepancies.
Ensure compliance with food-safety, sanitation, licensing, and workplace health-and-safety requirements.
Process payments, check cash reconciliations, and prepare shift reports when required.
Assist management with promotions, events, sales targets, and service-improvement plans.