Arnall Golden Gregory
Retail Account and Billing Manager
- Compensation
- Not disclosed
- Location
- Atlanta, Georgia, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- Interacts with personnel in all levels of the organization in a tactful, cooperative and professional manner.
- Acts with honesty, integrity, courtesy and respect in all instances.
- Maintains confidentiality.
- Earns the trust and respect of others.
- Works well independently and as a team member.
- Possesses and conveys an outstanding client service approach for both external and internal clients. Recognizes that all firm personnel are clients and acts accordingly.
- Embraces diversity and inclusion, incorporating them into all aspects of role and behavior.
- Maintains high competency levels and a strong work ethic.
- Is self-motivated. Takes initiative and is diligent.
- Works effectively under high pressure.
- Performs responsibilities in accordance with all firm standards, policies, and procedures.
Full description
The Retail Account and Billing Manager oversees all billing and collections for the retail team and provides legal assistant support to its attorneys. This role ensures accurate and timely invoicing, proactive payment follow-up, and efficient administrative support.
Position Reports to: Human Resources Manager, Billing and Collections Manager, and Retail Partner
Overall Responsibilities:
Primary duties will include, but are not limited, to the following:
- Manage the full billing cycle, including prebill review, authorized edits, attorney approvals, and final invoice delivery.
- Submit electronic invoices, monitor acceptance, and resolve billing rejections or discrepancies.
- Maintain accurate client and matter information, billing rates, and special billing arrangements.
- Monitor accounts receivable, follow up on overdue balances, and coordinate with attorneys to resolve collection issues.
- Respond to billing inquiries and maintain records of collection activity, payment commitments, and approved adjustments.
- Prepare billing and collection reports and identify opportunities to improve processes. These billing and collections duties are adapted from the existing position description.
- Prepare, format, and proofread correspondence and legal documents at attorney direction.
- Maintain matter files, manage calendars, schedule meetings, and track attorney-identified deadlines.
- Assist with client intake, matter opening and closing, and other attorney support needs.
- Maintain confidentiality and provide professional service to clients, attorneys, and staff.
- Coordinate document execution, delivery, and filing, as applicable to the team’s practice and under attorney supervision.
- Communicate with clients and other parties regarding administrative matters and the status of attorney-directed requests.
- Assist attorneys with time-entry follow-up, expense submissions, and other administrative tasks.
- Support matter closing, records organization, and file retention in accordance with firm procedures.
- Communicate professionally with clients regarding outstanding invoices, payment status, and billing disputes.
- Coordinate with responsible attorneys to resolve collection issues and determine appropriate follow-up.
- Prepare and distribute account statements, reminder notices, and collection correspondence.
- Prepare and distribute reminder statements to billing attorneys on a monthly basis.