Retail Customer Service Representative

Benefits:

• Paid time off

• Training & development

Customer Service Representative / Production Support

AlphaGraphics | Full-Time | Monday-Friday, 8:00 AM - 5:00 PM

**About the Role

AlphaGraphics is looking for a dependable, friendly Customer Service Representative to be the first point of contact for our print and marketing customers. This is a hybrid role: you'll handle customer needs at the front counter, by phone, and by email, and when production gets busy, you'll jump in to help the production team keep jobs on schedule.

Responsibilities

**Customer Service

• Greet and assist walk-in customers, and answer phone calls and emails promptly and professionally

• Understand customer needs and recommend the right products and services (printing, signage, banners, business cards, brochures, promotional items, etc.)

• Prepare quotes, enter orders, and process payments accurately

• Review customer files for print readiness and communicate any issues

• Follow up on order status, pickups, and deliveries

• Resolve customer concerns with a positive, solution-focused attitude

**Production Support

• Assist the production team during peak periods and rush deadlines

• Help with tasks such as printing, cutting, trimming, collating, binding, laminating, packaging, and order staging

• Load paper, replenish supplies, and keep work areas clean and organized

• Perform quality checks to make sure finished jobs match order specifications

**Requirements

• Must be available to work Monday-Friday, 8:00 AM - 5:00 PM, reliably and on time

• Excellent communication and interpersonal skills, in person, by phone, and in writing

• Strong attention to detail and accuracy

• Ability to multitask and stay calm in a fast-paced, deadline-driven environment

• Willingness and ability to assist in production when needed

• Basic computer skills (email, Microsoft Office, data entry)

• Ability to lift up to 40 lbs, and to stand, bend, and move for extended periods

• High school diploma or equivalent

**What We Offer

• Competitive pay of $15-$17 per hour, based on experience

• 8 company-paid holidays per year

• Stable, full-time schedule with weekends off

• On-the-job training in printing and production processes

• Opportunity to learn and grow within a respected national brand

• Team-oriented, creative work environment