Retail General Manager Fresno

At Office Depot Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

The General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Primary Responsibilities:

• Leads, coaches, and inspires associates while creating a culture that builds associate trust, brand loyalty, and an exceptional customer service experience. Creates and manages a sales focused environment through the training & development of associates at all levels Accountable for the assessment & development of all talent within the store to create talent bench strength & succession plan.

• Deliver an exceptional customer experience by observing, listening, interacting and following up with customers to ensure satisfaction and satisfactory issue resolution. Ensures the implementation and effective application of information, training certification, tools, and systems required to meet customer needs. Engage with the local community to build strong client relationships, improve customer retention, and increase brand awareness and loyalty

• Responsible for managing performance, talent assessment, development, and recognition of all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking, and risk taking. Provides direction, coaching, and real time counseling on performance to associates. Manages associate conflicts effectively and partners with respective business partners on a timely basis.