Retail General Manager - SOHO
- Compensation
- Not disclosed
- Location
- SOHO 535 Broadway
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Not specified
- Posted
Skills
Must have
- 4+ years of progressive retail leadership experience in a flagship environment, with a proven track record in driving high-volume sales and overseeing multiple tiers of direct-report leadership roles.
- Proven success in leading teams to meet or exceed sales and operational goals.
- Strong communication, decision-making, and problem-solving skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Proficiency in POS systems, workforce management tools, and Microsoft Office Suite.
Nice to have
- Bachelor’s degree in Business, Retail Management, or a related field.
- Experience with new store openings or multi-unit responsibility.
- Experience with in a flagship or model store location.
Full description
Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.
Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.
Job Overview:
The General Manager is the visionary leader driving our store to new heights — achieving sales goals, delivering exceptional customer experience, and maintaining the highest brand standards. You’ll lead a talented team of managers and associates, inspiring them to perform at their best while fostering a culture that’s high-energy, inclusive, and results-driven. With a passion for people and a sharp focus on business performance, you’ll transform the store into a destination where customers love to shop and employees love to work.
Key Responsibilities:
Leadership & People Development**
- Lead, coach, and develop a high-performing management and sales team.
- Drive employee engagement and retention through consistent feedback, recognition, and development plans.
- Ensure proper staffing levels and succession planning aligned with business needs.
- Create development plans for team members, ensuring readiness for future roles while fostering an inclusive and collaborative work environment.
- Conduct regular performance reviews, 1:1s, and coaching sessions
- **Responsible for the oversight, staffing and scheduling of local ROBO Shops.
Sales & Customer Experience**
- Achieve store sales targets and KPIs.
- Ensure outstanding customer service and resolve escalated issues as needed.