Retail Manager

Position Objective

To lead the commercial and operational performance of AutoFast Auto Care, delivering safe, fast, reliable, and customer-focused automotive maintenance services while achieving sustainable growth, profitability, service quality, and workforce productivity.

Key Responsibilities

• Lead the day-to-day operation of AutoFast Auto Care, including customer reception, workshop flow, quick-service bays, tire and lubricant sales, parts availability, cashiering, and facility readiness.

• Develop and execute the annual business plan, operating budget, sales targets, service-volume targets, gross-margin objectives, and cost-control initiatives.

• Drive revenue growth across tires, engine oil, batteries, brakes, filters, alignment, balancing, preventive maintenance, and other approved quick-service categories.

• Monitor key performance indicators, including sales, gross profit, average invoice value, vehicles serviced, bay utilization, technician productivity, conversion rate, repeat customers, customer complaints, inventory turnover, and operating expenses.

• Ensure a consistent customer journey from vehicle check-in and inspection through quotation approval, service execution, quality check, invoicing, and vehicle handover.

• Establish service standards and operating procedures that minimize waiting time, prevent rework, and maintain accurate job cards, customer approvals, inspection records, and invoices.

• Lead, coach, schedule, and develop branch managers, service advisors, technicians, tire fitters, cashiers, and support staff; ensure clear targets, adequate staffing, and effective performance follow-up.

• Ensure compliance with Saudi labor requirements, municipality and commercial requirements, environmental obligations, waste-oil and used-tire handling requirements, Civil Defense requirements, and applicable health and safety standards.

• Maintain strong controls over cash, discounts, refunds, credit sales, purchasing, stock transfers, inventory counts, damaged items, warranty claims, and approval authorities.

• Plan inventory levels and replenishment for fast-moving tires, lubricants, filters, batteries, spare parts, and consumables while reducing stock-outs, excess inventory, slow-moving items, and obsolescence.

• Coordinate with suppliers and procurement to obtain competitive pricing, reliable availability, agreed service levels, technical support, product training, and proper warranty handling.

• Implement local marketing, fleet-account development, customer-retention programs, service reminders, promotions, digital channels, and partnerships that increase traffic and repeat business.

• Review customer feedback and complaints, identify root causes, approve corrective actions, and protect the reputation of AutoFast Auto Care.

• Prepare weekly and monthly management reports covering financial results, operating performance, customer experience, safety, staffing, inventory, major risks, and required decisions.

• Evaluate expansion opportunities, new services, equipment requirements, branch layouts, and capital expenditures; prepare recommendations and business cases for management approval.

• Execute the approved expansion plan, including opening new locations, launching new service lines, coordinating site readiness, staffing, equipment, systems, supplier setup, and performance ramp-up.

• Perform other business-related duties assigned by the CEO or General Manager.

Travel Requirements

• The position is based in Al-Khobar and requires regular presence at AutoFast Auto Care locations. Occasional travel within Saudi Arabia may be required for supplier meetings, training, market visits, or future site reviews.

Requirements

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Automotive Engineering, Mechanical Engineering, or a related discipline.

• Minimum 7 years of relevant experience in automotive retail, quick-service maintenance, tire retail, workshops, lubricants, or a comparable multi-service retail operation, including at least 3 years in a managerial role.

• Experience managing profit and loss, sales, operations, inventory, customer service, and frontline teams.

• Experience in the Saudi automotive aftermarket is strongly preferred.

Skills

• Strong commercial understanding of automotive quick-service operations, tires, lubricants, batteries, preventive maintenance, workshop flow, and retail customer service.

• Ability to manage a profit-and-loss statement, budgets, pricing, margins, productivity, inventory, cash controls, and branch operating expenses.

• Strong leadership, coaching, workforce planning, problem-solving, and decision-making skills.

• Ability to convert operational data into clear actions and management recommendations.

• Knowledge of retail systems, point-of-sale systems, job-card processes, inventory systems, Microsoft Excel, and business reporting tools.

• Strong negotiation and supplier-management skills.

• Excellent written and verbal communication skills in English; Arabic is strongly preferred.

• Customer-focused, hands-on, accountable, and comfortable working in a fast-paced retail and workshop environment.

• Valid Saudi driving license or eligibility to obtain one.