Retail Operations and Merchandise Manager

GENERAL DESCRIPTION: The Retail Operations & Merchandise Manager plays a critical role in the success of Goodwill Industries of Greater Nebraska's Retail Division. This position serves as the primary administrator and subject matter expert for retail point-of-sale systems, reporting platforms, retail analytics, and new merchandise programs. Through data-driven decision making, strategic purchasing, operational support, and continuous process improvement, this position helps maximize sales performance, enhance the customer experience, and support the achievement of organizational goals.

This role partners closely with retail leadership to identify opportunities, implement solutions, and drive operational excellence throughout the retail division.

ESSENTIAL JOB FUNCTIONS: (Note: Qualified persons with disabilities are encouraged to apply. Reasonable accommodation will be provided.)

Retail Merchandise & Inventory Management

• Lead the administration, purchasing, pricing strategy, and distribution of the new goods merchandise program across all retail locations.

• Analyze product performance, sales trends, inventory levels, and shrink data to maximize profitability and improve inventory turnover.

• Develop recommendations and implement strategies to increase sales, improve product placement, and reduce inventory loss.

• Establish and maintain relationships with merchandise vendors and suppliers while identifying opportunities to improve product assortment and cost effectiveness.

• Monitor inventory levels and merchandise performance and make recommendations regarding purchasing, replenishment, and inventory management practices.

Retail Systems & Reporting

• Serve as the Retail Division subject matter expert for POS systems, reporting platforms, and retail technology applications.

• Maintain, troubleshoot, and coordinate enhancements to retail systems in collaboration with internal and external technology partners.

• Develop, generate, and analyze operational and financial reports to identify trends, performance opportunities, and areas requiring corrective action.

• Create and maintain dashboards, reports, and key performance indicators to support informed decision making throughout the Retail Division.

• Provide training, guidance, and technical support to retail management teams regarding system functionality and reporting tools.

Business Operations & Project Management

• Coordinate and oversee retail operational initiatives, special projects, and process improvement efforts.

• Support retail leadership through analysis of store performance metrics and development of actionable recommendations.

• Manage retail voucher processing and ensure appropriate tracking, documentation, and reporting.

• Coordinate the retail sustainability program, monitoring schedules, results, and process efficiencies.

• Prepare reports, presentation materials, and operational analyses for leadership meetings and strategic planning discussions.

• Coordinate and maintain retail division documentation, forms, procedures, and operational resources.

Training & Development

• Assist in the development of retail training materials, operational procedures, instructional documents, and training videos.

• Partner with retail leadership to identify training needs and support the development of best practices across store operations.

• Utilize retail operational experience to ensure training content reflects practical and effective business practices.

Compliance & Administrative Responsibilities

• Complete all required state and regulatory filings, including but not limited to Nebraska Waste Reduction and Recycling Fee reports and vehicle contribution documentation.

• Ensure accurate recordkeeping and compliance with organizational policies and reporting requirements.

• Perform additional duties and special projects as assigned in support of retail operations and organizational objectives.

Organizational Responsibilities

• Demonstrate ethics that are above reproach by consistently making decisions that prioritize integrity, transparency, and accountability.

• Demonstrate Goodwill's CARE Values in all interactions and business decisions.

• Maintain consistent attendance and punctuality.

• Perform other duties as assigned.

STAFF PERSONS SUPERVISED: This position does not have direct supervisory responsibility but serves as a key resource and operational leader within the Retail Division and may provide functional guidance, training, and support to retail management teams