Retail Security Guards - Milford

Join Red Badge Group as a Retail Security Guard and play an important role in creating a safe, welcoming, and customer-focused environment in Milford, North Shore.

This is not your typical static security role. You'll be working closely alongside the Customer Services team, acting as both a security presence and a customer ambassador for the site. We're looking for someone who presents professionally, has a friendly and approachable nature, and enjoys interacting with people from all walks of life.

What You'll Be Doing

• Providing a visible and professional security presence

• Conducting regular foot patrols and maintaining a safe environment for customers, tenants, and staff

• Working alongside the Customer Services team to deliver an exceptional visitor experience

• Assisting customers with directions, information, and general enquiries

• Responding to incidents, emergencies, and medical events

• Providing first aid assistance when required

• Monitoring for safety, security, and loss prevention risks

• Completing incident reports and site documentation accurately and professionally

• Building positive relationships with retailers, contractors, centre management, and members of the public

What We're Looking For

• Current NZ COA Licence, or the ability to obtain one

• Current First Aid Certificate (or willingness to obtain one)

• Outstanding customer service and communication skills

• Professional presentation and a friendly, helpful attitude

• Confidence engaging with a wide range of people, including elderly visitors

• Ability to remain calm and professional during incidents and medical emergencies

• Physically fit and capable of being on your feet and walking throughout the entirety of each shift

• Reliable, punctual, and accountable

• Ability to work independently while contributing to a wider team

• Previous security, retail, hospitality, healthcare, or customer service experience is advantageous

This role offers shorter rostered shifts across Monday to Sunday, with:

• 7:00am - 2:00pm

• 2:00pm - 10:00pm

Availability across both shift patterns is highly desirable, must be available to work at least 1 weekend day.

About Us

Red Badge Group is a proudly 100% Kiwi-owned and operated organisation providing a full suite of security services, including security guarding, alarm monitoring, mobile patrols, drone surveillance, event security and training services.