Retail Store Assistant Manager I

Position summary: The Assistant Retail Store Manager is responsible for assisting the Retail Store Manager in the successful operation of the Goodwill store by offering quality retail merchandise, overseeing production operations, providing customer service in a professional, positive and courteous manner, and maintaining financial viability. He/she will work closely with the Retail Store Manager to build and train an efficient, qualified staff and will assume Retail Store Manager’s responsibilities in his/her absence.

Essential functions:

• Act as Retail Store Manager in his/her absence.

• Provide excellent customer and donor service and respond to customer and donor needs in a timely, courteous manner.

• Assist in meeting budgeted sales and production goals.

• Assist Retail Store Manager in directing, coordinating and monitoring retail store activities and business.

• Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.

• Perform administrative tasks including reporting, ordering of supplies, check-in and close-out procedures, and cash management in Retail Store Manager’s absence.

• Maintain store appearance by ensuring a clean, attractive and safe facility.

• Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state and federal agency requirements.

• Assist in the daily planning, prioritizing and supervising of employees; refer staff issues or concerns to Retail Store Manager to be addressed in a timely and productive manner.

• Ensure staff adheres to production guidelines in stocking, cleaning, maintaining sales floor, rotation, intake/sorting, salvage and quality of goods processed.

• Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.

• Pursue professional career development through continuing education and training opportunities.

• Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.

• Promote positive teamwork among co-workers.

• Responsible for other duties as may be assigned.

Qualifications and required skills:

• Excellent written, verbal and interpersonal communication skills; time management skills are required.

• Ability to lead staff; to work with a diverse public.

• Knowledge of retail daily operations, sales, community and customers relations.

• Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.

• Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.

• Valid Driver’s license with good driving record and proof of current auto insurance required every six months.

Education and experience:

• Associate’s degree in Business, Retail, Merchandising, Marketing or a related field preferred.

• 3 years retail management experience required.